The FN duties and roles include and are not limited to the following: Supporting families (with emphasis on Eastern NC/Trillium connected families) directly in their I/DD and Mental Health (MH) system navigation needs, work with relevant referring UNC pediatric medical providers, liaison and develop key partners in the relevant Managed Care Organizations and other key agencies such as NC START, area provider agencies (Easter Seals, ARC, ASNC, etc.), support the teaching of other UNC pediatricians and pediatric resident physicians, medical students, and LEND trainees about the I/DD system and common I/DD support needs, connect and/or network with similar efforts such as Duke Pediatrics program, and interface with other family system navigators from related projects at UNC, Duke, and elsewhere, assist in the ongoing development of FN training materials, assist in the tracking and monitoring and reporting of key outcomes. Additional responsibilities include: conduct needs assessment with patients and family to identify needed resources, communicate identified needs with clinical teams, build and provide tailored support for clinical teams, patients and families, initiate and respond to contact from families and community service providers, and help patients, families, and providers increase their knowledge of programs and systems as well as develop their advocacy skills.