ESSENTIAL FUNCTIONS:• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms• Scheduling and confirming appointments• Placing outbound calls for follow-ups and reaching out to prospective clients• Presenting and explaining fees, including processing payments• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)• Managing medical records, charts, reports and correspondence. Applicant must be a reliable self-starter, motivated by a challenging, fast-paced environment, have a positive attitude, a friendly demeanor towards both animals and people, will be detail oriented, have the ability to multi-task and can demonstrate the importance and understanding of high quality customer service.