Provides professional and responsive service to students, faculty, staff, and other constituents by answering and directing phone calls, monitoring and responding to voicemails, assisting visitors, and providing information regarding Registrar services, processes, forms, and deadlines while sitting at the front desk reception area. Under general supervision, this position will provide consistent procedures for processing student records requests, transcript services, verification requests, licensing documentation, customer service functions, records imaging, and front desk operations while maintaining compliance with FERPA and University policies.