Under the direction and supervision of City staff, assignments may include: Greeting and assisting members of the public; Responding to routine telephone, email, and in-person inquiries; Assisting customers with information regarding available cemetery services and City processes; Helping research cemetery and interment records; Entering, reviewing, organizing, and verifying information in City records and databases; Preparing correspondence, forms, informational materials, spreadsheets, and other documents; Assisting with scheduling and coordination of cemetery-related services; Supporting records digitization and organization projects; Assisting with community outreach or informational projects; Observing and learning how City staff coordinate with families, funeral homes, vendors, and other service providers; and. Depending upon assignment, interests, and demonstrated proficiency, interns may gain experience in: Local government and public-sector operations; Providing compassionate and professional customer service; Communicating with individuals and families experiencing difficult or significant life events; Administrative processes, documentation, and records management; Professional telephone, email, and in-person communication; Coordinating services and responding to public inquiries; Researching records and helping community members locate information; Maintaining confidential or sensitive information appropriately; Organizing files, databases, forms, correspondence, and other records; Working collaboratively with City staff and outside service providers; Managing competing priorities in a professional office environment; and.