Customer Success Manager, SMB Responsibilities: Design and run tailored onboarding journeys based on each customers goals to turn new sign-ups into power users, and proactively manage a book of high-value SMB accounts to drive product adoption, customer satisfaction, and retention through data-backed engagement. Diagnose account issues, such as campaign delivery and trafficking cases, and drive them to resolution with vendor and internal teams, escalating when needed, and Partner with Sales, Ad Ops, Product, Data, Regulatory, and Marketing teams to hand off accounts cleanly, resolve recurring issues, and share client feedback.