NewTherapist, Substance Abuse Counselor Valley Springs Behavioral Health HospitalTherapist, Substance Abuse CounselorHolyoke, MA$52,000–$54,080Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.
Clinician Spectrum Health SystemsClinicianLeominister, MA$65,000–$88,100Full timeJob DetailsJob Location: Leominister, MA 01453Position Type: Full TimeEducation Level: Graduate DegreeSalary Range: $65,000.00 - $88,100.00 SalaryJob Shift: AnyJob Category: Nonprofit - Social ServicesLocation: Leominster, MA - Outpatient Treatment Program. QualificationsQualifications: Master’s degree required (in clinical psychology, education-counseling, medicine, psychology, psychiatric nursing, rehabilitative counseling, social work, or closely related field).
Substance Abuse Counselor - ACCS Eliot Community Human Services IncSubstance Abuse Counselor - ACCSDanvers, MA$49,680–$58,680 / yearWe foster belonging in the workplace by identifying and removing barriers that may prevent individuals of all backgrounds from reaching their full potential, advancing into leadership roles, and fully engaging at all levels of the organization. The ideal candidate will have experience in developing and leading dual diagnosis groups, and be skilled in motivational interviewing, harm reduction strategies, twelve-step programs, and working within detoxification settings.
Substance Abuse Counselor- Co-ed CSS Veterans Inc.Substance Abuse Counselor- Co-ed CSSShrewsbury, MAThis position works as a member of a multidisciplinary team to provide clients with necessary program information, and is responsible for providing clients with direct individual and group counseling, education, clinical or case management services to assist clients with treatment plans and goals. The primary goal of this position is to provide support and substance abuse counseling services to substance abuse treatment program patients to help ensure that the major objectives of their treatment are attained.
Substance Abuse Counselor Maze of Life Resource CenterSubstance Abuse CounselorBoston Metro, MAThe Substance Abuse Counselor plays a crucial role in supporting individuals battling substance use disorders by providing comprehensive assessments, individualized treatment plans, and ongoing counseling. We use Cognitive Behavioral Therapy-based concepts and curriculum and are keen to help our clients progress in life for those who are truly ready to start the process of re-inventing themselves, becoming all that they could possibly imagine.
Substance Abuse Counselor- Men's RRS Veterans Inc.Substance Abuse Counselor- Men's RRSWorcester, MAThis position works as a member of a multidisciplinary team to provide clients with necessary program information, and is responsible for providing clients with direct individual and group counseling, education, clinical or case management services to assist clients with treatment plans and goals. The primary goal of this position is to provide support and substance abuse counseling services to substance abuse treatment program patients to help ensure that the major objectives of their treatment are attained.
Substance Abuse Counselor - ACCS Eliot Community Human ServicesSubstance Abuse Counselor - ACCSLynn, MassachusettsWe foster belonging in the workplace by identifying and removing barriers that may prevent individuals of all backgrounds from reaching their full potential, advancing into leadership roles, and fully engaging at all levels of the organization. The ideal candidate will have experience in developing and leading dual diagnosis groups, and be skilled in motivational interviewing, harm reduction strategies, twelve-step programs, and working within detoxification settings.
Substance Abuse Counselor (Grafton, MA) – Youth Residential Program PsyPhyCareSubstance Abuse Counselor (Grafton, MA) – Youth Residential ProgramGrafton, MAPsyPhyCare, a division of Business Staffing of America, Inc., is seeking a Licensed Alcohol and Drug Counselor (LADC) to provide on-site substance abuse prevention and counseling services within a federally supported residential youth program in Grafton, Massachusetts 01536 . The clinician will provide comprehensive on-site substance abuse prevention, education, and counseling services to enrolled students and maintain an active presence within the residential environment.
Substance Abuse Counselor (Devens, MA) – Youth Residential Program PsyPhyCareSubstance Abuse Counselor (Devens, MA) – Youth Residential ProgramDevens, MAPsyPhyCare, a division of Business Staffing of America, Inc., is seeking a Licensed Alcohol and Drug Counselor (LADC) to provide on-site substance abuse prevention and counseling services within a federally supported residential youth program in Devens, Massachusetts 01434 . The clinician will provide comprehensive on-site substance abuse prevention, education, and counseling services to enrolled students and maintain an active presence within the residential environment.
Substance Use Counselor ADVOCATES, INCSubstance Use CounselorMAOverview Salary: $55,000 The Substance Use Counselor provides supervision to residential staff while developing staff skills in responding to complex issues such as co-occurring disorders, substance abuse, and trauma. • Support persons served by utilizing strategies including Screening, Brief Intervention and Referral for Treatment (SBIRT), Stages of Change model, Motivational Interviewing, and Harm Reduction.
Addiction Recovery Counselor (Mental Health Services) Vinfen CorpAddiction Recovery Counselor (Mental Health Services)MAProvide Addictions Treatment evidence-based and best practices to all PS, including Motivational Interviewing and Stages of Change; Harm Reduction and Relapse Prevention; SSI-SA; Screening, Brief Intervention, Referral and Treatment (SBIRT); Seeking Safety, Wellness Recovery Action Plan (WRAP), and Cognitive Behavioral interventions, as well as the development of Safety Plans and Crisis Prevention and Response Plans, and 8 Dimensions of Wellness. Coordinate with Care Coordination Entities to ensure Persons have access to community-based acute addictions treatment, medication assisted treatment, self-help and peer support, and psycho-educational services that address addiction treatment and related issues and relapse prevention.
Counselor, Askia (Full Time) The Dimock CenterCounselor, Askia (Full Time)Roxbury, MA$26–$31 / hourUnder the direction of the Clinical Director and in collaboration with a multidisciplinary team of medical professionals, clinicians, counselors and Behavioral Health Specialists; the Social Service Worker / Counselor is responsible for providing clinical services and group sessions on weekends for patients admitted to our Askia facility, which specializes in the care of substance use patients with co-occurring diagnoses. Complete all required documentation (biopsychosocial assessment, individual and group progress notes, treatment plan, discharge summary, insurance forms, etc.) in accordance with agency and DPH/BSAS guidelines for format and timeliness.
Substance Use Clinician ADVOCATES, INCSubstance Use ClinicianFramingham, MAProvide clinical supervision to support and educate staff on substance use recovery principles, trauma recovery, staff responses to challenging behaviors, and strategies to provide effective supports and services. • Support persons served by utilizing strategies including Screening, Brief Intervention and Referral for Treatment (SBIRT), Stages of Change model, Motivational Interviewing, and Harm Reduction.
Counselor, Askia (Full Time) Dimock Health CenterCounselor, Askia (Full Time)Roxbury, MA$26–$31 / hourUnder the direction of the Clinical Director and in collaboration with a multidisciplinary team of medical professionals, clinicians, counselors and Behavioral Health Specialists; the Social Service Worker / Counselor is responsible for providing clinical services and group sessions on weekends for patients admitted to our Askia facility, which specializes in the care of substance use patients with co-occurring diagnoses. Complete all required documentation (biopsychosocial assessment, individual and group progress notes, treatment plan, discharge summary, insurance forms, etc.) in accordance with agency and DPH/BSAS guidelines for format and timeliness.
Per Diem Substance Use Clinician High Point & SEMCOAPer Diem Substance Use ClinicianPlymouth, MassachusettsParticipate in MDT/Rounds Meetings; Crisis intervention and screening for patients at risk, including ability to complete suicide and homicide risk assessments; Maintain assigned caseload including all required documentation, group therapy assigned, and patient daily meetings; Providing direct care to patients – including assessments of the new patients, individual sessions, discharge planning, treatment plans, daily progress notes, daily groups, group note completion; Responsible for each assigned patients' medical records. Crisis intervention; Maintain assigned caseload; Providing direct care to patients - including assessments, individual counseling, discharge and aftercare planning, treatment plans and updates, weekly progress notes, daily group facilitations, group note completion, and completion of bio-psychosocial assessments; Making referrals when appropriate; Responsible for each assigned patients' medical records.
Substance Use Clinician High Point & SEMCOASubstance Use ClinicianPlymouth, MassachusettsParticipate in MDT/Rounds Meetings; Crisis intervention and screening for patients at risk, including ability to complete suicide and homicide risk assessments; Maintain assigned caseload including all required documentation, group therapy assigned, and patient daily meetings; Providing direct care to patients – including assessments of the new patients, individual sessions, discharge planning, treatment plans, daily progress notes, daily groups, group note completion; Responsible for each assigned patients' medical records. Crisis intervention; Maintain assigned caseload; Providing direct care to patients - including assessments, individual counseling, discharge and aftercare planning, treatment plans and updates, weekly progress notes, daily group facilitations, group note completion, and completion of bio-psychosocial assessments; Making referrals when appropriate; Responsible for each assigned patients' medical records.
Counselor - Part-Time - Weekend Opportunities to Join Our Amazing TeamCounselor - Part-Time - WeekendTewksbury, MassachusettsAs part of the Casa Esperanza, Inc. integrated care team, the ATS/CSS Counselor provides services in a fully integrated, holistic, and collaborative manner using a team-treatment approach to ensure the coordination of all client services, both across Casa programs and with external providers. This integrated model aims to facilitate clear communication amongst all providers and eliminate duplication of efforts or conflicting approaches to care, follow-up, and assignments and ensure wrap-around support services are in place to maximize treatment effectiveness and clinical outcomes.
Counselor - Per Diem Opportunities to Join Our Amazing TeamCounselor - Per DiemTewksbury, MassachusettsAs part of the Casa Esperanza, Inc. integrated care team, the ATS/CSS Counselor provides services in a fully integrated, holistic, and collaborative manner using a team-treatment approach to ensure the coordination of all client services, both across Casa programs and with external providers. This integrated model aims to facilitate clear communication amongst all providers and eliminate duplication of efforts or conflicting approaches to care, follow-up, and assignments, and ensure wrap-around support services are in place to maximize treatment effectiveness and clinical outcomes.
Counselor/Case Manager Behavioral Health NetworkCounselor/Case ManagerBoston, MassachusettsBehavioral Health Network, recognized as the 10 th Top Places to work in MA by the Boston Globe, is looking for a Counselor/Case Manager to join our new behavioral health clinic in Hyde Park, MA. Educating individuals & groups regarding alcohol and drug abuse, harm reduction, mental illness and available community and self-help resources.
Counselor-Case Manager Behavioral Health NetworkCounselor-Case ManagerGreenfield, MassachusettsDeveloping individual treatment plans using knowledge of the range of addiction, dual diagnosis, methadone issues, and aftercare planning, as well as the special needs, strengths and weaknesses of individuals served. Assisting individuals served toward individual needs regarding resolution of legal issues, homelessness, medication compliance, economic difficulties, employment and continuing care need.
Counselor Behavioral Health NetworkCounselorSpringfield, MassachusettsThe diverse experienced team at Springfield Center provides a variety of services including individual and group counseling, therapy and psycho-educational groups, individualized treatments plans, and medical and mental health referrals, among others. Overseeing & providing guidance and direct counseling, including facilitating diverse psycho-educational groups for the individuals served.
Counselor Recovery Centers of AmericaCounselorDanvers, MAThis Counselor role at Recovery Centers of America (RCA) Danvers, will support patients in their recovery journey by incorporating creative therapies to enhance self-expression, emotional well-being, and healing. Your role is essential in offering patients a holistic approach to recovery through the power of art and music, fostering self-discovery, resilience, and emotional healing.
Outreach Van Counselor PINE STREET INN, INC.Outreach Van CounselorBoston, MA$22.41–$25.55 / hourKNOWLEDGE/EXPERIENCE: REQUIRED: Minimum of one (1) year prior experience as a street outreach worker, working with the homeless, and dealing with alcoholism, drug addiction, and mental illness. PREFERRED: Previous experience working with people with mental illness, training in substance abuse, HIV or AIDS, and a human services background.
Licensed Mental Health Counselor BetterHelpLicensed Mental Health CounselorMassachusettsRemoteAlso, we are unable to accept substance abuse counselors, school counselors, registered nurses, career counselors, Christian counselors, and business coaches (unless they have an additional license as a mental health counselor). BetterHelp is one of the world’s largest online therapy platforms for mental health professionals who want to focus on client care — not admin or overhead.
Licensed Mental Health Counselor - Remote BetterHelpLicensed Mental Health Counselor - RemoteBoston, MARemoteAlso, we are unable to accept substance abuse counselors, school counselors, registered nurses, career counselors, Christian counselors, and business coaches (unless they have an additional license as a mental health counselor). BetterHelp is one of the world's largest online therapy platforms for mental health professionals who want to focus on client care — not admin or overhead.
Counselor/Psychotherapist Northeastern UniversityCounselor/PsychotherapistBoston, MA$67,855–$95,845 / yearThe Counselor and Psychotherapist works closely with University academic departments and Student Life, and collaborates with other members of the UHCS Behavioral Health and Medical staff, all in the interest of providing the best possible team-oriented health care to Northeastern students. The Northeastern University Health and Counseling Services (UHCS) Counselor and Psychotherapist provides psychological counseling services to Northeastern University students, including psychological evaluation, crisis intervention, and brief psychotherapy.
Elementary School Counselor Springfield Public SchoolsElementary School CounselorSpringfield, MAInquiries about Title IX may be referred to the Springfield Public Schools' Title IX Coordinator, titleix@springfieldpublicschools.com, the U.S. Department of Education's Office for Civil Rights at https://ocrcas.ed.gov/contact-ocr , or both. The Springfield Public Schools Title IX Coordinator is Jeremy Saint Laurent, Chief Legal Counsel in Legal Services, 1550 Main Street, Springfield, MA 01103, 413-787-7100 ext.
Middle School Counselor (Anticipated Openings 2026-2027) Springfield Public SchoolsMiddle School Counselor (Anticipated Openings 2026-2027)Springfield, MAInquiries about Title IX may be referred to the Springfield Public Schools Title IX Coordinator at titleixspringfieldpublicschools.com, the U.S. Department of Educations Office for Civil Rights at http://socrcas.ed.gov/contact-ocr , or both. The Springfield Public Schools Title IX Coordinator is Jeremy Saint Laurent, Chief Legal Counsel of Legal Services, 1550 Main Street, Springfield, MA 01103, 413-787-7100, ext.
Counselor Opportunities to Join Our Amazing TeamCounselorTewksbury, MassachusettsCasa’s Conexiones Individualized Treatment Services is an integrated Acute Treatment Services/Clinical Stabilization Services (ATS-Detox/CSS) program that supports individuals from medically monitored withdrawal management through clinical stabilization and works to transition patients to ongoing care in the community. As part of the Casa Esperanza, Inc. integrated care team, the ATS/CSS Counselor provides services in a fully integrated, holistic, and collaborative manner using a team-treatment approach to ensure the coordination of all client services, both across Casa programs and with external providers.
Counselor - Quincy CJSC Bay State Community ServicesCounselor - Quincy CJSCQuincy, MA$27.24–$28.89 / hourThe ideal candidate is passionate about supporting justice-involved individuals in recovery from substance use disorder by providing empathetic and evidence based care through various mediums which include both individual and group counseling sessions. Present psychoeducational curriculum to clients as scheduled; subject matter may include Substance Abuse, Criminal Thinking, Anger Management and related topics as outlined in the curriculum manual.
School Adjustment Counselor Springfield Public SchoolsSchool Adjustment CounselorSpringfield, MAThe School Counselors, Adjustment Counselors and City Connects Coordinators will work with the principal to schedule by October 1 of each year, a presentation to the school staff and administrators aout the school's student support services, and each of their roles and responsibilities. Inquiries about Title IX may be referred to the Springfield Public Schools' Title IX Coordinator, titleix@springfieldpublicschools.com, the U.S. Department of Education's Office for Civil Rights at https://ocrcas.ed.gov/contact-ocr , or both.
School Social Worker/Adjustment Counselor - All Levels Springfield Public SchoolsSchool Social Worker/Adjustment Counselor - All LevelsSpringfield, MAThe School Counselors, Adjustment Counselors and City Connects Coordinators will work with the principal to schedule by October 1 of each year, a presentation to the school staff and administrators aout the school's student support services, and each of their roles and responsibilities. Inquiries about Title IX may be referred to the Springfield Public Schools' Title IX Coordinator, titleix@springfieldpublicschools.com, the U.S. Department of Education's Office for Civil Rights at https://ocrcas.ed.gov/contact-ocr , or both.
Counselor Recovery Services Female Only ADVOCATES, INCCounselor Recovery Services Female OnlyWorcester, MAClinical services which may include treatment adherence monitoring, referrals to other services and levels of care (including detox, inpatient and residential care), health insurance application assistance, transportation, and communication with probation and the courts. The Counselor will provide a range of cognitive and motivational services to individuals referred to substance use residential services at Advocates, in order to promote successful reintegration into community living.
Counselor Recovery Services ADVOCATES, INCCounselor Recovery ServicesWorcester, MAClinical services which may include treatment adherence monitoring, referrals to other services and levels of care (including detox, inpatient and residential care), health insurance application assistance, transportation, and communication with probation and the courts. The Counselor will provide a range of cognitive and motivational services to individuals referred to substance use residential services at Advocates, in order to promote successful reintegration into community living.
School Social Worker/Adjustment Counselor - All Levels (Anticipated Openings 2026 - 2027) Springfield Public SchoolsSchool Social Worker/Adjustment Counselor - All Levels (Anticipated Openings 2026 - 2027)Springfield, MAInquiries about Title IX may be referred to the Springfield Public Schools Title IX Coordinator at titleix@springfieldpublicschools.com, the U.S. Department of Educations Office for Civil Rights at http://socrcas.ed.gov/contact-ocr , or both. The Springfield Public Schools Title IX Coordinator is Jeremy Saint Laurent, Chief Legal Counsel of Legal Services, 1550 Main Street, Springfield, MA 01103, 413-787-7100, ext.
Counselor- Recovery Services AdvocatesCounselor- Recovery ServicesWorcester, MAClinical services which may include treatment adherence monitoring, referrals to other services and levels of care (including detox, inpatient and residential care), health insurance application assistance, transportation, and communication with probation and the courts. The Counselor will provide a range of cognitive and motivational services to individuals referred to substance use residential services at Advocates, in order to promote successful reintegration into community living.
Counselor- Recovery Services-Female Only AdvocatesCounselor- Recovery Services-Female OnlyWorcester, MassachusettsFull timeMinimum Education Required: High School Diploma/GED Shift: First Shift Responsibilities: Clinical services which may include treatment adherence monitoring, referrals to other services and levels of care (including detox, inpatient and residential care), health insurance application assistance, transportation, and communication with probation and the courts. The Counselor will provide a range of cognitive and motivational services to individuals referred to substance use residential services at Advocates, in order to promote successful reintegration into community living.
Counselor III Acadia Healthcare Co IncCounselor IIIBurlington, MAAbout Us: For 65 years, Starlite Recovery Center has been providing adult clients in the heart of the Hill Country in Center Point, Texas, with caring and highly effective drug rehab for substance use, alcohol addiction, and co-occurring issues. As a Counselor III you will provide treatment and support to assist patients in their recovery from addictions, such as alcoholism, drug addiction, eating disorders or other behavioral problems.
Guidance Counselor: North High School 2026-2027 Worcester Public SchoolsGuidance Counselor: North High School 2026-2027Worcester, MAResponsible for helping students and parents assess student occupational goals, to utilize career resource materials effectively; and to assist teachers in developing student's awareness of career goals. Responsible for pre-referral conferences with school personnel in a team context for the appropriate referral of a student for needed services.
School Adjustment Counselor: West Tatnuck School - 2026-2027 Worcester Public SchoolsSchool Adjustment Counselor: West Tatnuck School - 2026-2027Worcester, MAThis position is accountable for the delivery of social casework services to students; to identify a student's needs and to make use of internal and community resources to help bring about positive changes so as to function to his/her fullest potential in the school and community through actions consistent with the policies of the Worcester Public schools and relevant state laws and regulations. Responsible for making home visits to parents of referred students and counseling with parents at school and in the home to help them understand the social, emotional and academic needs of the student.
School Adjustment Counselor: South High Community School - 2026-2027 Worcester Public SchoolsSchool Adjustment Counselor: South High Community School - 2026-2027Worcester, MAACCOUNTABILITY OBJECTIVE - District-based Description: This position is accountable for the delivery of social casework services to students; to identify a student's needs and to make use of internal and community resources to help bring about positive changes so as to function to his/her fullest potential in the school and community through actions consistent with the policies of the Worcester Public schools and relevant state laws and regulations. Responsible for making home visits to parents of referred students and counseling with parents at school and in the home to help them understand the social, emotional and academic needs of the student.
Relief Shelter Counselor, Men''s Inn PINE STREET INN, INC.Relief Shelter Counselor, Men''s InnBoston, MA$21.40–$30 / hourThe Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests' needs. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs.
Relief Evening Men''s Inn Counselor PINE STREET INN, INC.Relief Evening Men''s Inn CounselorBoston, MA$21.40–$30 / hourThe Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests' needs. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs.
Relief Overnight Shattuck Shelter Counselor PINE STREET INN, INC.Relief Overnight Shattuck Shelter CounselorJamaica Plain, MA$21.40–$30 / hourThe Awake Overnight Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests' needs. The Awake Overnight Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guest needs.
Relief Shattuck Shelter Counselor PINE STREET INN, INC.Relief Shattuck Shelter CounselorJamaica Plain, MA$21.40–$30 / hourThe Relief Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests' needs. The Relief Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs.
Overnight shelter Counselor, Men''s Inn PINE STREET INN, INC.Overnight shelter Counselor, Men''s InnBoston, MA$21.40–$30 / hourThe Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests' needs. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs.
Morning Counselor, Shattuck Shelter PINE STREET INN, INC.Morning Counselor, Shattuck ShelterJamaica Plain, MA$21.40–$30 / hourwill operate, organize and maintain the shelter front desk and related equipment, including a multi-line phone system, security cameras, security screening, and front door entry requests and will be responsive to guest needs as well as requests from other Pine Street Inn staff, vendors, visitors, volunteers as well as the greater Lemuel Shattuck Hospital community. The Guest Service Specialist will ensure there is a safe and secure environment for guests and staff at Pine Street Inn Shattuck Shelter, intervene with assistance in the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources.
Day Shift Men''s Inn Counselor PINE STREET INN, INC.Day Shift Men''s Inn CounselorBoston, MA$21.40–$23.97 / hourThe Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests needs. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs.
Evening Shelter Counselor, Yawkey Hoise PINE STREET INN, INC.Evening Shelter Counselor, Yawkey HoiseBoston, MA$21.40–$30 / hourThe Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests' needs. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guest needs.
NewYawkey House Morning Counselor PINE STREET INN, INC.Yawkey House Morning CounselorBoston, MA$21.40–$30 / hourThe Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests' needs. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guest needs.