Stakeholder management: Experience building relationships across product, marketing, growth, cultures and C-suite — and navigating complex, multi-stakeholder orgs, Communication: Exceptional communication skills — whether in a QBR presentation, a Slack message, or an escalation summary, communicating with global teams across time zones. You own the customer relationship post-sale: driving product adoption, championing use cases, leading business reviews, owning renewals, and identifying expansion opportunities.