Monitor health indicators and proactively address risks that may impact retention.\n \nQualifications\n\n 5+ years in Customer Success, legal technology consulting, or client enablement within a SaaS or legal-tech environment\n \n\n 2+ years of people leadership experience\n \n\n Demonstrated experience using product usage data and analytics to drive adoption strategy\n \n\n Experience working cross-functionally with Sales, Marketing, Product, and analytics teams\n \n\n Strong executive communication skills with the ability to influence senior stakeholders in law firms\n \n\n Experience designing onboarding frameworks or scalable enablement programs\n \n\n Ability to synthesize complex signals and identify broader portfolio trends\n \n\n \nPreferred Experience\n\n Experience with drafting automation, generative AI tools, or document management system integrations\n \n\n Familiarity with AmLaw or mid-sized law firm operational structures\n \n\n Exposure to legal innovation, knowledge management, or AI transformation initiatives\n \n\n \nU.S. \nIf performed in Colorado, the base pay range is $115,400 - $192,300.If performed in Illinois, the base pay range is $121,200 - $201,900.If performed in Chicago, IL, the base pay range is $126,900 - $211,500.If performed in New York, the base pay range is $126,900 - $211,500.If performed in New York City, the base pay range is $138,400 - $230,700.If performed in Rochester, NY, the base pay range is $115,400 - $192,300.If performed in Ohio, the base pay range is $109,500 - $182,700.\n \nThis job is eligible for an annual incentive bonus.\n \nApplication deadline is 05/30/2026.\n \nWe know your well-being and happiness are key to a long and successful career.