Knowledge, Skills & Abilities • Proficient knowledge in guest service principles and best practices • Proficient knowledge of computer programs such as Microsoft Office or POS systems is preferred • Must display basic knowledge of food preparation techniques and food allergies • Knowledge of reservation systems and seating management • Knowledge of menu offerings, specials, and promotions • Ability to multitask and stay organized in a fast-paced environment • Excellent verbal communication and interpersonal skills • Ability to handle guest inquiries, concerns, and complaints professionally • Understanding of basic restaurant operations and table turnover strategies • Ability to work well with a team, including servers, bartenders, and managers • Basic math skills for managing waitlists and seating arrangements • Ability to remain calm and composed under pressure • Attention to detail to ensure a smooth guest experience • Ability to stand for long periods and move quickly when needed • Flexibility to work nights, weekends, and holidays as needed . Essential Job Functions/Key Job Responsibilities • Ensure that all guests are greeted in a timely manner • Communicate with guests regarding wait times, ensuring that everyone feels accommodated and listened to • Manage the seating chart to ensure tables are allocated fairly between servers • Assist restaurant employees with clearing and resetting tables as needed • Ensure bar area tables are clean and condiments are stocked, cleaned and refilled as needed • Assist with restaurant side work as needed to prepare for service • Answer phone calls to communicate wait times, reservations, collect payment and be able to answer basic resort questions for guests • Participate in daily cleaning operations for the restaurant, which can include checking bathrooms are clean, mopping, sweeping, vacuuming • Able to assist as a restaurant server, food runner or busser if needed • Snow removal as required by specific restaurant, which may include moving deck furniture • Other duties as assigned .