The role also works closely with the team to communicate workflows, track compliance through metrics and Smartsheet, support continuous improvement, manage Smartsheet updates, gather research and data for projects, and help with special projects tied to training, system functionality, and strategic operations. As our Business Process Specialist on the Operations team, you'll be supporting the Regional Operations Team in keeping things running smoothly; including helping with operational initiatives, maintaining procedures, supporting vendor and outsourcing coordination, and assisting with training, task management, onboarding, monitoring, and reporting.