This position is responsible for assisting in research and design efforts throughout the product design life cycle, which will include but will not be limited to documenting user needs, facilitating generative research, testing design concepts with internal resources and external customers, design evaluation, and design. You have a background in a variety of research tools and methods including contextual inquiry, user interviews, persona & journey map development, heuristic analysis, card sorting, usability & desirability studies, and quantitative surveys.