The QA Manager plays a central role in risk mitigation, root cause analysis, and developing solutions that drive quality service delivery across all customer groups, including WIOA Adult, Dislocated Worker, Youth, SNAP, TANF/Choices, NCP, and RESEA programs. Supports quality assurance and compliance across all six Texas contracts, including WFS South Texas, Heart of Texas, Concho Valley, Brazos Valley, West Central Texas, and Gulf Coast.