More about the role - Greet and welcome patients as they enter the office to create a great first impression of our team - Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies - Utilize Dentrix for patient scheduling and records - Schedule and confirm appointments for multiple providers in the office - File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage - Post insurance and patient payments and process accounts receivables - Review treatment plan fees and payment options with patients - Partner with the providers and team to implement Heartland Dental systems to optimize office potential What Youll Gain - Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off) - Front loaded education and training, providing you the opportunity to develop to your full potential - Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential - Access to on-demand Daily Pay Minimum Qualifications - Experience working in a fast-paced and customer-centric environment - Excellent communication and organizational skills - The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position - Prolonged periods sitting at a desk and working on a computer - Must be able to lift up to 15 pounds at times - Availability to attend virtual training sessions (or in-person) periodically throughout the year As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions.