A Day in the Life:Selects, supervises, directs and evaluates assigned staff, processes employee concerns and problems, directs work, counsels, disciplines, and completes employee performance appraisalsPlans and directs the city's utility billing operationsTrains and evaluates staff, ensuring adequate coverage for operational needsPrepares the annual Utility Billing budget and manages expenses to avoid overrunsWrites and maintains operational policies and procedures for the Utility Billing OfficeMonitors adherence to accounting rules, regulations and internal controlsEnsures the functionality and accuracy of meter reading and computer equipment for timely billingEnforces city ordinances and resolves customer service issues, including billing disputes and complaintsAnalyzes customer accounts for excess usage, billing errors and aging receivablesResolves escalated customer complaints or service issuesIdentifies and recommends solutions for problem areas in utility billing processesDevelops office systems and procedures to improve customer service and streamline functionsWorks with city engineers and Public Works staff on the location of taps for new or existing locationsProvides information to establish utility billing rates for water, sewer and refuses servicesMaintains and updates the Utility Billing webpageProvides timely communications to customers regarding utility services and announcementsEnforces and maintains compliance with all federal, state and local laws and ordinancesPerforms other duties as assigned or deemed necessaryComplies with all organizational and departmental policies and proceduresOperates all job-related equipment, machinery, tools and other aids as required or neededProtects and maintains any confidential information you have access to, whether oral, written, or electronicPosition RequirementsHigh school diploma or other equivalentAdditional coursework in business or other closely related fieldBachelor's degree in business administration or related field preferredFour years of responsible experience in billing or customer account managementThree years of supervisory experience preferredCertfications/LicensesValid Kansas Driver's License with acceptable driving record BENEFITS:Health, Dental & Vision InsuranceFlexible Spending Accounts: Medical & Dependent CareRetirement: KPERS & 457 Retirement Savings PlanLife Insurance & Optional Voluntary Life InsuranceInsured DisabilityDeath BenefitService-Connected DeathVacation Leave, Sick Leave, Floating Holidays & City Designated HolidaysEmployee Assistance ProgramThe City of Hutchinson employs over 400 employees that serve our community every day. The Utility Billing Office Manager is responsible for overseeing the operations of the Utility Billing Department including billing and collection, meter reading and maintaining utility-related databases for the City of Hutchinson.