The Lead Contents Technician will perform the following duties, along with any additional responsibilities as assigned by management based on business needs: Contents Restoration & Cleaning: Follow established procedures for cleaning structures, contents, and customers’ possessions; perform content cleaning, deodorization, and restorative cleaning for items affected by smoke, water, mold, wind, or other damage; thoroughly clean smoke residue from contents and structures; perform heavy cleaning duties, including cleaning floors, washing walls and glass, and removing debris; provide post-construction cleaning to prepare properties for occupancy; and support restorative structural drying, cleaning, and deodorization activities as directed. Pack-Out, Inventory & Documentation: Pack and unpack customers’ property in a secure and careful manner to help prevent damage to belongings and structures; photograph, inventory, and document restorable and non-restorable items with accuracy and attention to detail; maintain photo and descriptive logs in iCat or other company-approved systems; assist with detailed itemization and documentation to support claims, job tracking, and customer communication; and transport content items from job sites to storage or cleaning facilities as directed by the Contents Manager.