The Certified Swing Manager leads the shift team by directing crew members, assigning positions, and managing floor operations to deliver an exceptional customer experience across all channels, including drive-thru, front counter, kiosk, mobile order, and curbside. Overall, a McDonald's Certified Swing Manager serves as the operational leader of the shift, balancing people, performance, and procedures to consistently deliver safe food, great service, and a clean, welcoming restaurant environment.