Surgical Coordinator Bennett and Bloom Eye CentersSurgical CoordinatorNew Albany, INDeliver excellent patient-centered care by ensuring the financial and surgical communication process is complete for patients having surgical procedures. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology.
NewSurgical Services ASC Coordinator Bridgeview Eye PartnersSurgical Services ASC CoordinatorFort Wayne, IndianaThe Surgical Coordinator coordinates and supports each patient’s surgical journey by scheduling procedures, providing preoperative instructions, verifying required documentation, and communicating with patients, providers, clinical teams, and outside offices. We are seeking a compassionate and highly organized Surgical Coordinator to guide patients through the surgical process while supporting the efficient daily operations of our ambulatory surgery center.
Surgical Coordinator EyeCare Partners LLCSurgical CoordinatorNew Albany, INOur national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum.
Surgical Coordinator Eye Care Partners Career OpportunitiesSurgical CoordinatorNew Albany, INOur national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum.
Patient Care Coordinator (Charge Nurse) - Surgical Inpatient/Med/Surg Unit Community Health NetworkPatient Care Coordinator (Charge Nurse) - Surgical Inpatient/Med/Surg UnitIndianapolis, INGraduate of National League for Nursing (NLN), Commission on Collegiate Nursing Education (CCNE), Accreditation Commission for Education in Nursing (ACEN), or National League for Nursing Commission for Nursing Education Accreditation (NLN CNEA) accredited school of nursing, or three years of related professional nursing experience. Select a Job Category Administrative & General Support Advanced Practice Providers Allied Health Behavioral Health Intern Leadership Nursing Patient Support Physicians Professional & Business Support.
Surgical Care Coordinator DeKalb Health-AuburnSurgical Care CoordinatorFort Wayne, INEssential Responsibilities Serve as the primary patient contact throughout the pre-surgical coordination process Conduct comprehensive patient assessments and evaluate overall health status prior to surgery Review medical history, medications, laboratory results, and diagnostic testing to identify potential surgical risks or barriers Coordinate and facilitate medical optimization prior to surgery, including collaboration with primary care providers and specialists as needed Educate patients and families regarding surgical procedures, pre-operative expectations, recovery planning, and post-operative care instructions Collaborate with orthopedic surgeons, anesthesia providers, nursing staff, and multidisciplinary teams to ensure continuity of care Ensure all required documentation, clearances, and testing are completed prior to surgical scheduling Identify and escalate clinical concerns that may impact patient safety or surgical readiness Provide ongoing patient support, communication, and follow-up throughout the surgical preparation process Maintain accurate and timely documentation within the electronic medical record Support departmental quality initiatives focused on patient outcomes, satisfaction, and surgical efficiency Qualifications Required Current and valid Indiana Registered Nurse (RN) license Completion of an accredited nursing program Minimum of two (2) years of acute care nursing experience Strong clinical assessment and critical thinking skills Excellent communication, organizational, and patient education abilities Ability to collaborate effectively within a multidisciplinary healthcare team Preferred Bachelor of Science in Nursing (BSN) Prior orthopedic, surgical, perioperative, or care coordination experience Experience working with electronic medical records (EMR). The Surgical Care Coordinator collaborates closely with surgeons, anesthesia providers, nursing staff, and ancillary departments to ensure patients are medically optimized, informed, and prepared for surgery.
Surgical Coordinator Bennet & Bloom Eye CentersSurgical CoordinatorNew Albany, INDeliver excellent patient-centered care by ensuring the financial and surgical communication process is complete for patients having surgical procedures. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology.
NewSurgical Services ASC Coordinator Midwest Eye Services, LLC - IndianaSurgical Services ASC CoordinatorFort Wayne, INPart timeThe Surgical Coordinator coordinates and supports each patient’s surgical journey by scheduling procedures, providing preoperative instructions, verifying required documentation, and communicating with patients, providers, clinical teams, and outside offices. We are seeking a compassionate and highly organized Surgical Coordinator to guide patients through the surgical process while supporting the efficient daily operations of our ambulatory surgery center.
Surgical Scheduler AscensionSurgical SchedulerCarmel, IndianaPer diemWork with physician offices to gather information needed to schedule surgeries consistent with department guidelines and accommodating physicians’ requests and patients’ needs. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.
Registered Nurse - Post-Surgical Inpatient 5C NEW Indiana University Health IncRegistered Nurse - Post-Surgical Inpatient 5C NEWCarmel, INAs a Registered Nurse on 5C, you will work in collaboration with the hospitalist team, PTOT, case management, patient-family liaison, and multiple other disciplines to ensure our patients are receiving excellent care. This pipeline requisition allows the IU Health Talent Acquisition team to pair upcoming & recent nurse graduates with the best opportunities available to them based on their unique skillset and interests.
Adjunct Faculty - Surgical Technology Ivy Tech Community College of IndianaAdjunct Faculty - Surgical TechnologySouth Bend, INEngages with students in meaningful and productive ways that impact student learning and leads to a positive experience with Ivy Tech Community College, shows evidence of developing and implementing active classroom teaching strategies focused on engaging students with their learning (curricular). 2.Monitor and document student performance throughout the semester, including use of technology for academic advising alerts; provide necessary interventions to include communication with students, tutoring and other academic supports, and referrals to appropriate college resources.
Adjunct Faculty - Surgical Tech Ivy Tech Community College of IndianaAdjunct Faculty - Surgical TechFort Wayne, INEngages with students in meaningful and productive ways that impact student learning and leads to a positive experience with Ivy Tech Community College, shows evidence of developing and implementing active classroom teaching strategies focused on engaging students with their learning (curricular). A qualified faculty member in Surgical Technology meets all three of the following criteria: Possesses an earned baccalaureate or higher degree from a regionally accredited institution, and.
Adjunct Faculty, Surgical Technology Ivy Tech Community College of IndianaAdjunct Faculty, Surgical TechnologyMuncie, INEngages with students in meaningful and productive ways that impact student learning and leads to a positive experience with Ivy Tech Community College, shows evidence of developing and implementing active classroom teaching strategies focused on engaging students with their learning (curricular). 2.Monitor and document student performance throughout the semester, including use of technology for academic advising alerts; provide necessary interventions to include communication with students, tutoring and other academic supports, and referrals to appropriate college resources.
Registered Nurse (RN) - South Surgical Inpatient/Med/Surg Community Health NetworkRegistered Nurse (RN) - South Surgical Inpatient/Med/SurgIndianapolis, INGraduate of National League for Nursing (NLN), Commission on Collegiate Nursing Education (CCNE), Accreditation Commission for Education in Nursing (ACEN), or National League for Nursing Commission for Nursing Education Accreditation (NLN CNEA) accredited school of nursing, or three years of related professional nursing experience. Select a Job Category Administrative & General Support Advanced Practice Providers Allied Health Behavioral Health Intern Leadership Nursing Patient Support Physicians Professional & Business Support.
Part-time Lab Assistant - Surgical Technology Ivy Tech Community College of IndianaPart-time Lab Assistant - Surgical TechnologyLafayette, INOther Requirements: • Selected candidate for employment will be subject to pre-employment background checks, including criminal history check, and any offer of employment will be contingent upon that outcome. Questions specific to Title IX may be referred to the College's Title IX Coordinator or to the US Department of Education Office of Civil Rights.
Surgical Scheduler Ascension Health AllianceSurgical SchedulerCarmel, INWork with physician offices to gather information needed to schedule surgeries consistent with department guidelines and accommodating physicians' requests and patients' needs. Ensure that necessary demographic, billing and insurance information is entered into electronic medical records and coordinates with Patient Admitting as needed to prevent delays in scheduled surgery.
Registered Nurse (RN) - Cardiac Surgical Progressive Care (SPCU) Community Health NetworkRegistered Nurse (RN) - Cardiac Surgical Progressive Care (SPCU)Indianapolis, INGraduate of National League for Nursing (NLN), Commission on Collegiate Nursing Education (CCNE), Accreditation Commission for Education in Nursing (ACEN), or National League for Nursing Commission for Nursing Education Accreditation (NLN CNEA) accredited school of nursing, or three years of related professional nursing experience. Select a Job Category Administrative & General Support Advanced Practice Providers Allied Health Behavioral Health Intern Leadership Nursing Patient Support Physicians Professional & Business Support.
Surgical Technician (Phlebotomy) U.S. Department of Veterans AffairsSurgical Technician (Phlebotomy)Indianapolis, IN$51,008–$82,142 / yearDuties include, but not limited to the following: Receives requests or instructions for procedures and interprets requests or instructions for medical health care personnel; Handles instruments, supplies, and equipment during surgical procedures such as open heart, thoracic, major vascular, neurosurgery, microsurgery, and total joint replacement surgery; Secures patients confidence and cooperation during procedures, explains procedures, positions patients for desired results, and cushions and shields patients as appropriate; Administers drugs under close control; Operates and maintains medical instruments and equipment for diagnostic and treatment procedures; Sets up the sterile field with all required items for each procedure such as air powered equipment, fiber optic equipment, laparoscopic equipment, microscopes, lasers, arthroscopy equipment, urologic equipment, recording devices, etc. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidates abilities; and assist a hiring manager with making a final selection for a position.
NewRN Medical/Surgical Macpower Digital Assets Edge Private LimitedRN Medical/SurgicalEvansville, INAssess and coordinate patient's discharge planning needs with members of the healthcare team. Serve as a primary coordinator of all disciplines for well-coordinated patient care.
Adjunct Faculty – Surgical Technology Ivy Tech Community CollegeAdjunct Faculty – Surgical TechnologySouth Bend, IndianaEngages with students in meaningful and productive ways that impact student learning and leads to a positive experience with Ivy Tech Community College, shows evidence of developing and implementing active classroom teaching strategies focused on engaging students with their learning (curricular). 2.Monitor and document student performance throughout the semester, including use of technology for academic advising alerts; provide necessary interventions to include communication with students, tutoring and other academic supports, and referrals to appropriate college resources.
Adjunct Faculty, Surgical Technology Ivy Tech Community CollegeAdjunct Faculty, Surgical TechnologyMuncie, IndianaEngages with students in meaningful and productive ways that impact student learning and leads to a positive experience with Ivy Tech Community College, shows evidence of developing and implementing active classroom teaching strategies focused on engaging students with their learning (curricular). 2.Monitor and document student performance throughout the semester, including use of technology for academic advising alerts; provide necessary interventions to include communication with students, tutoring and other academic supports, and referrals to appropriate college resources.
Adjunct Faculty - Surgical Tech Ivy Tech Community CollegeAdjunct Faculty - Surgical TechFort Wayne, IndianaEngages with students in meaningful and productive ways that impact student learning and leads to a positive experience with Ivy Tech Community College, shows evidence of developing and implementing active classroom teaching strategies focused on engaging students with their learning (curricular). Must have strong working knowledge of current technologies appropriate to area of instruction and meet faculty credentials as outlined in the ASOM 7.1 for the specific area(s) of instruction.
Adjunct Faculty in Nursing: OB, Medical Surgical Clinical, and Mental Health - General Interest Submission Ivy Tech Community CollegeAdjunct Faculty in Nursing: OB, Medical Surgical Clinical, and Mental Health - General Interest SubmissionNoblesville, IndianaThe adjunct faculty member will be responsible for creating a learning environment that assists students in reaching their goals; and for providing effective instruction and assessment within the framework of common syllabi provided by the School. Earned master’s degree in the subject, or earned master’s degree with 18 graduate semester hours in the subject or subject related courses required.
Part-time Lab Assistant - Surgical Technology Ivy Tech Community CollegePart-time Lab Assistant - Surgical TechnologyLafayette, IndianaThe position provides support to the School of Health Sciences with a primary focus on Surgical Technology laboratory courses. Other Requirements: Selected candidate for employment will be subject to pre-employment background checks, including criminal history check, and any offer of employment will be contingent upon that outcome.
Adjunct Faculty - Surgical Technology Ivy Tech Community CollegeAdjunct Faculty - Surgical TechnologyLafayette, IndianaThe adjunct faculty member will be responsible for creating a learning environment that assists students in reaching their goals; and for providing effective instruction and assessment within the framework of common syllabi provided by the School. Minimum Qualifications: Must have strong working knowledge of current technologies appropriate to area of instruction, faculty credentials as outlined in the ASOM 7.1 as applicable to the specific area of instruction.
NewSurgery Coordinator ERT (MHO) Beacon Health SystemSurgery Coordinator ERT (MHO)South Bend, INPerforms other functions to maintain personal competence and contribute to the overall effectiveness of the department by: Maintaining a liaison communication with Patient Care Directors, physicians, nursing personnel and ancillary/support departments. Assesses the educational needs of staff assigned to surgical specialty area and implements plans to meet these needs by: Observing staff, reviewing patient care plans and records and collecting/analyzing peer reviews, incident reports and other department records.
Patient Care Coordinator (Charge RN) - Intensive Care Unit (ICU) Community Health NetworkPatient Care Coordinator (Charge RN) - Intensive Care Unit (ICU)Indianapolis, INGraduate of National League for Nursing (NLN), Commission on Collegiate Nursing Education (CCNE), Accreditation Commission for Education in Nursing (ACEN), or National League for Nursing Commission for Nursing Education Accreditation (NLN CNEA) accredited school of nursing, or three years of related professional nursing experience. The Patient Care Coordinator will provide daily, shift-to-shift leadership to support the operations of this exciting, fast-paced medical/surgical ICU environment that is ideal for those seeking to care for the highest acuity of patients.
NewBariatric Program Coordinator Trinity HealthBariatric Program CoordinatorMishawaka, INThe Bariatric Program Coordinator must satisfy the requirements for the Metabolic and Bariatric Surgery (MBS) Coordinator according to the Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program (MBSAQIP). The Program Coordinator will serve as a liaison between Saint Joseph Wellness and Weight Management (WWM) and Saint Joseph Regional Medical Center for the coordination and care of bariatric surgical patients.
Scheduling Coordinator Baptist Healthcare System IncScheduling CoordinatorNew Albany, INWorks closely with other departments in the hospital including but not limited to Nurse navigation, Geneticists, Oncology, Surgery scheduling, Plastic Surgery and Radiology. Make appointments for patients in office and on the phone to see the doctors, testing and to schedule procedures in the hospital and at other facilities.
NewEquip Mat &Instrum Coordinator Parkview Health System IncEquip Mat &Instrum CoordinatorFort Wayne, INThrough coordination with the sterile processing and supple chain teams, the EMIC assures all equipment, materials and instruments are ready for each case and is responsible for establishing and maintaining their locations within the department. Under the direction of Perioperative Leadership, the Equipment Materials and Instrument Coordinator is accountable for the daily management of equipment, materials, and instruments for assigned specialty team or area within the department.
Vascular Coordinator (MHO) Beacon Health SystemVascular Coordinator (MHO)South Bend, INNetworks to maintain positive working relationships as appropriate with key customers physicians surgical services office managers therapists case managers DME coordinators nurses diagnostic staff and other specialty care team members. InternalExternal Data Analysis and Clinical Database ManagementWorks with essential departments and individuals for data collection tracking and reporting outcomes supporting strategic planning goals.
NewEquip Mat &Instrum Coordinator DeKalb Health-AuburnEquip Mat &Instrum CoordinatorFort Wayne, INThrough coordination with the sterile processing and supple chain teams, the EMIC assures all equipment, materials and instruments are ready for each case and is responsible for establishing and maintaining their locations within the department. Summary Under the direction of Perioperative Leadership, the Equipment Materials and Instrument Coordinator is accountable for the daily management of equipment, materials, and instruments for assigned specialty team or area within the department.
Business Office Coordinator Full Time United Surgical Partners InternationalBusiness Office Coordinator Full TimeColumbus, INPankratz Eye Institute, a leading outpatient surgical facility dedicated to providing high-quality care and service-oriented environment, is seeking a skilled and compassionate Full-Time Business Office Coordinator to join our team. Ideal candidate will be focused on excellent customer service, have the ability to multi-task, the ability to show flexibility in assignments, maintain professional competencies and have the ability to work as part of an interdependent multidisciplinary team.
Patient Care Coordinator (RN) - Operating Room -Kokomo Community Health NetworkPatient Care Coordinator (RN) - Operating Room -KokomoKokomo, INGraduate of National League for Nursing (NLN), Commission on Collegiate Nursing Education (CCNE), Accreditation Commission for Education in Nursing (ACEN), or National League for Nursing Commission for Nursing Education Accreditation (NLN CNEA) accredited school of nursing, or three years of related professional nursing experience. Select a Job Category Administrative & General Support Advanced Practice Providers Allied Health Behavioral Health Intern Leadership Nursing Patient Support Physicians Professional & Business Support.
Patient Care Coordinator (Registered Nurse) - East Observation Unit Community Health NetworkPatient Care Coordinator (Registered Nurse) - East Observation UnitIndianapolis, INGraduate of National League for Nursing (NLN), Commission on Collegiate Nursing Education (CCNE), Accreditation Commission for Education in Nursing (ACEN), or National League for Nursing Commission for Nursing Education Accreditation (NLN CNEA) accredited school of nursing, or three years of related professional nursing experience. Select a Job Category Administrative & General Support Advanced Practice Providers Allied Health Behavioral Health Intern Leadership Nursing Patient Support Physicians Professional & Business Support.
Patient Care Coordinator LPN or RN - Neurosurgery Practice Schneck CareerPatient Care Coordinator LPN or RN - Neurosurgery PracticeSeymour, IndianaThe Patient Care Coordinator serves as the primary point of contact for patients scheduled for spine surgery, guiding them through pre-operative preparation and post-operative recovery to ensure a coordinated, high-quality experience. Minimum: High school diploma or GED/HSE accredited by the State Board of Education and current Indiana Practical Nurse licensure.
Assistant Office Coordinator (Physical Therapy) Midwest Orthopaedics at RUSHAssistant Office Coordinator (Physical Therapy)Munster, IndianaFounded in 2003, MOR is comprised of internationally-renowned Orthopedic and Spine surgeons who pioneer the latest advances in technology and surgical techniques to improve the lives and activity levels of patients around the world. Compensation at MOR is determined by many factors, which may include but are not limited to, job-related skills and level of experience, education, certifications, geographic location, market data and internal equity.
Medical Office Coordinator Surgical Care Affiliates LLCMedical Office CoordinatorFishers, INAs part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.
RN - IVF Coordinator Prelude Fertility IncRN - IVF CoordinatorIndianapolis, INWhy Youll Love Working Here - Our Amazing Benefits: Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.
Ophthalmology Clinical Coordinator Health and Hospital CorporationOphthalmology Clinical CoordinatorIndianapolis, INPerforms all imaging eye modalities including Humphrey Visual Fields, Goldman Visual Fields, Confrontational Visual Fields, Pachemetry, Fundus Photography/Florescence Angiogram, OCT, Pentacam Topography, IOL Maste /Immersion - A Scan, Manual and auto lensometry. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the first verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.
Medical Office Coordinator SCA HealthMedical Office CoordinatorMuncie, IndianaAs part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Overview: Founded in 1950, Central Indiana Orthopedics (CIO), a proud partner of OrthoAlliance, is an independent orthopedic practice in central Indiana providing compassionate, expert care for bone, joint and muscle conditions.
NewDME Coordinator Breg, Inc.DME CoordinatorSouth Bend, IN$48,000–$50,000 / yearPart timeYou bring expertise in your ability to demonstrate ownership and accountability; the ability to plan, execute, control and deliver; communicate effectively both written and verbal; lead and influence others effectively. Actual pay is based on many factors unique to each candidate, including but not limited to geographical location, work experience, skill set, relevant trainings and certifications, and business needs.
Thrombosis RN Care Coordinator (RNCC) Innovative Hematology, Inc.Thrombosis RN Care Coordinator (RNCC)Indianapolis, INAssist in identifying and addressing overdue office visits for anticoagulation patients, including collaboration with PSC, providers, and use of dashboards or reporting tools (e.g., Power BI) to support follow-up workflows. IHI is a leader in hemophilia care, education and clinical research and has a dedicated on-site multidisciplinary staff to ensure availability of a wide range of required services.
Front Office Coordinator Northwest Cancer CentersFront Office CoordinatorDyer, IndianaOur physicians have combined decades of experience and received their training at highly acclaimed research institutions both nearby in Chicago and across the world. -Participates in the completion of month-end close checklist for all assigned items to ensure meeting or exceeding corporate timelines.
Surgery Scheduler Talley Eye InstituteSurgery SchedulerEvansville, INIn addition to creating surgery schedules, ophthalmic surgery coordinators are also required to change and optimize schedules based on staff requests or requirements, which requires strong verbal and written communication skills. Ophthalmic surgical coordinators are responsible for establishing and coordinating schedules and other activities within a clinic, as well as coordinating between clinic(s), surgeon(s), and surgery center(s) to inform each of changes and requirements as they occur.
Surgery Scheduler RIVERVIEW HOSPITAL ASSOCIATIONSurgery SchedulerNoblesville, INSchedule surgical procedures with the anesthesiologist, physician, their office or through the nursing units within the hospital according to the limitation of the hospital and/or anesthesia and surgery capacity. Actively scan and assess situational elements to gain information, understanding, or maintain awareness to support functioning of the team.
Surgery Scheduler RIVERVIEW HOSPITALSurgery SchedulerNoblesville, INPart timeSchedule surgical procedures with the anesthesiologist, physician, their office or through the nursing units within the hospital according to the limitation of the hospital and/or anesthesia and surgery capacity. Actively scan and assess situational elements to gain information, understanding, or maintain awareness to support functioning of the team.
NewSurgery Scheduler - Clinic 219 Health NetworkSurgery Scheduler - ClinicMunster, INPosition: Surgery Scheduler - Clinic Location: Munster, IN Job Summary: Under the supervision of the Network Manager and/or Office Supervisor, the Surgery Scheduleris responsible for a variety of functions to ensure the accuracyand timely scheduling of surgical procedures. They must maintain all appropriate scheduling records and documentation;communicate effectively with office staff, providers, and patients; and act as a liaisonfor patients who need additional resources, information, or assistance in this process.
Surgery Scheduler Summit RadiologySurgery SchedulerFort Wayne, INThis role ensures efficient patient flow by collaborating with physicians, clinical staff, and patients to arrange procedures, verify requirements, and provide clear instructions. The Surgery Scheduler is responsible for coordinating and scheduling radiology procedures, including interventional and diagnostic imaging services.
Surgery Scheduler/Biller SBS Beacon Health SystemSurgery Scheduler/Biller SBSGranger, INPerforms surgery and procedure scheduling duties according to established policies and procedures following provider instructions by: Preparing surgery schedules and ensuring that corrections, if necessary, are handled in a timely, efficient manner. Interacting in a positive, pro-active and cooperative manner with other team members, patients and Physicians (and their office staff) when providing information, seeking assistance or clarification and resolving problems.