Ability and skill to maintain a positive and effective working relationship with internal customers (case managers, parents, human service workers) and External customers (law enforcement officials, outside service providers, parent/guardians, and the general public). ESSENTIAL DUTIES: Assists in planning, directing and overseeing the learning, living and leisure time activities through direct interaction of youth at the Shelter; enforces Shelter rules, intervenes in crisis situations, closely monitors location and activities of children 24-hours per day.