Responsibilities:Respond to the needs of customers via phone calls, email, or other approved sourcesInvestigate and resolve complex customer complaints and issuesTrack and chart delivery to customers; analyze data and identify areas for improvementSchedule daily shipments by interacting with traffic and distribution personnelPrint shippers and send ASNsInvestigate cumulative discrepancies and resolve issuesChart errors, investigate and find root causes; recommend changes in processes; implement changes as neededAnalyze customer data and provide forecasting data to appropriate partiesSupport other CSS personnel and support off-hours issues as neededLead stock pullers to pick products, intervene when products are in high demand or behind scheduleTrain other CSS to support specific customers; participate in cross-training to learn other customers' requirements and departments' processes and practicesProvide feedback to relevant managers and departments to foster a positive work environmentSet the example of professionalism and cooperationOther responsibilities as needed or assigned. Additional benefits include a health clinic (onsite in Utica) for employees and their families; optional employee wellness activities include managing and tracking diabetes, blood pressure, and weight control; onsite, personalized retirement counseling; employee referral bonuses and employment of friends and families; access to tickets for Jimmy John's Field; volunteer opportunities include Gleaners, Suite Dreams, Veterans Support activities, Blessings in a Backpack, food and clothing drives, and others; employee recognition includes anniversaries, birthdays, and special events; employee discounts on autos, cell phones, and others; employee social activities include Detroit Tigers opening day, Fat Tuesday, ice cream/popsicles, picnics, team meetings, team outings, one-on-one with the president, and many more.