Possess excellent knowledge of reading, writing, grammar, spelling, punctuation, proofreading, and formatting in order to interpret source data, perform data entry, proofread material for grammatical, typographical, and spelling errors, and perform file maintenance. Ability to communicate with courtesy and diplomacy and respond effectively to the most sensitive conflict inquiries or complaints; provide information; and maintain effective relationships with management, a diverse group of attorneys, clients, staff, and outside contacts.