The primary duties of the role are to: Establish, manage, and continuously improve governance processes that connect business requests to defined logic, validated outputs, documented decisions, and traceable delivery outcomes while serving as the single point of entry ("front door") for EI efforts. Oversee request triage, prioritization, and capacity planning, service tiers, service level expectations (SLA's), and operational reporting to ensure work is aligned to business value, urgency, resource availability, and delivery commitments.