The Systems Administrator is primarily responsible for providing escalated/tier II support, change control, and Pre-Sales Engineering (PSE) solutions for client end users, which may include onsite diagnosis and repair, performing planned system maintenance on client networks, and troubleshooting elevated support requests and systems analysis, including consulting with users, to determine hardware, software or system functional specifications. • Troubleshoot and resolve all escalated tickets, including those associated with the design, development, documentation, analysis, creation, testing, or modification of line of business applications, system operating systems, or hardware configurations (workstations, printers, servers, firewall, switches, and phones).