Systems Administrator Bowhead / UIC Technical ServicesSystems AdministratorDahlgren, VA$70,000–$80,000 / yearBowhead seeks a Systems Administrator to provide customer support and technical assistance to users supporting a Research, Development, Test and Evaluation Program in Dahlgren, VA at the Naval Surface Warfare Center Dahlgren Division (NSWCDD). . Immediately report any suspected security anomalies, unauthorized access attempts, or hardware tampering to local security officers and ONI/DIA network defense teams.
Senior Cloud Systems Administrator -AZURE - ACTIVE SECRET ASD GLOBALSenior Cloud Systems Administrator -AZURE - ACTIVE SECRETWashington, DC$75–$82 / hourContractorAddress all vulnerabilities identified via system scanningQUALIFICATIONS: Education: • Technical Training, Certification(s) or Degree, or equivalent experience. admin tasks (provisioning new servers, configuring roles/features, or backing up.
NewSystem Administrator MANTECHSystem AdministratorQuantico, VAActive Directory, Group Policy, Linux OS, Networks, MS Exchange, MS Lync, SCCM, Service Manager, MS Hyper-V, MS SQL Server, Networked Printers/Services, Distributed File Services, Data Protection Manager, SMB, JavaScript, SharePoint. Assist and support with account creations, resetting passwords, troubleshooting system and network problems, installation of hardware and workstations, unlocking accounts, and transferring data.
Sr. Exchange Online (EXO) Administrator (Systems Engineer) System OneSr. Exchange Online (EXO) Administrator (Systems Engineer)Washington, DCManage and maintain our hybrid Exchange environment, including on-premises Exchange Server and Exchange Online (Microsoft 365). • Implement anti-spam, anti-malware, and threat protection using Microsoft Defender for Office 365.
NewSecurity Systems Engineer System OneSecurity Systems EngineerVienna, VARemoteFamiliarity with SIEM technology and enterprise network principles including firewall, routing, switching, load balancing, and proxy troubleshooting. 3+ years of cybersecurity engineering experience, with understanding of enterprise security practices and PCI-DSS/NCUA compliance preferred.
NewLinux Server Administrator MANTECHLinux Server AdministratorQuantico, VAEnsure high availability of mission applications and storage solutions by monitoring server health and serve as Tier II/III technical support to rapidly diagnose and resolve complex hardware, software, and network configuration issues. The contractor will be responsible for the installation, configuration, maintenance, and security of Linux-based server environments on classified and unclassified networks to ensure the high availability and resilience of vital national security assets.
Sales Administrator JobotSales AdministratorFairfax, VA$60,000–$80,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. This is an exciting opportunity for a professional to contribute to a growing company, by leveraging their expertise in lead generation, office space planning, workplace solutions, interior solutions, furniture, fixtures & equipment, and office systems.
Systems Engineer LeidosSystems EngineerTemple Hills, MD$107,900–$195,050If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com. • The candidate should be a proactive leader and team player with strong communication, management, analytical, and problem solving skills; proven ability to thrive in environments that constantly embraces new technology.
Cisco Identity Services Engineer/ Administrator Bowhead / UIC Technical ServicesCisco Identity Services Engineer/ AdministratorDahlgren, VA$120,000–$140,000 / yearBowhead has an immediate opening for a Cisco Identity Services Engineer/Administrator (ISE) to provide Design and Engineering Operation and Maintenance support for ISE systems on the classified and unclassified Research, Development, Test and Evaluation (RDTE) networks at Dahlgren, VA. As an Cisco ISE Administrator, you will identify endpoints, and enable the creation and enforcement of security and access policies for endpoint devices connected to the company’s routers and switches, in order to simplify identity management across diverse devices and applications.
Systems Administration (Operations Support Specialist) ARCTICOM LLCSystems Administration (Operations Support Specialist)Quantico, VAArcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.
NewDialysis Facility Administrator U.S. Renal CareDialysis Facility AdministratorAccokeek, MD$106,907–$160,361Additionally, if the nursing requirements listed below are not met, an individual may be placed in the Administrator role without them; however, in the absence of these qualifications, there must be a designated Registered Supervising Nurse at the clinic who does possess these qualifications: Must be full-time employee of the Company and available to clinic staff during time clinic is open. · Continuously monitor to ensure that a safe and sanitary physical environment is maintained throughout the facility; that all equipment is maintained and functions properly; and that adequate and appropriate inventory levels of all supplies are available and used correctly.
Receptionist/Office Administrator Sparks GroupReceptionist/Office AdministratorChantilly, VADownload the Sparks Group mobile app from Apple App Store or Google Play . Job Summary/Company : Are you looking for a professional Receptionist/Office Administrator role and work/life balance?
Mobile Device Management Administrator NuAxis InnovationsMobile Device Management AdministratorWashington DC, DCManage iOS and Android devices using enterprise MDM tools (MaaS360, Intune). We are currently seeking a talented and motivated Mobile Device Management Administrator for a full-time position.
Teamcenter Administrator System OneTeamcenter AdministratorReston, VARemote$80–$120 / hourProvide Teamcenter Administration expertise, including installation, upgrades, refreshes, utilities, dispatcher, and managing 4-tier architecture. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America.
Lead Systems Engineer LeidosLead Systems EngineerWashington, DC$107,900–$195,050If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com. June 22, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
NewJIRA Administrator Infojini ConsultingJIRA AdministratorWashington, DC$70–$80 / hourFull timeThis position plays a pivotal role in consolidating our collaborative planning tools—transitioning from Azure DevOps (on-prem) and GitLab (on-prem) to Jira—while enabling and scaling Agile practices across the organization. BACKGROUND: Jira Platform Engineer will serve as the technical owner of our Jira SaaS in government cloud, and is responsible for administering, configuring, and integrating the application within our enterprise technology ecosystem.
Clinical Administrator Arc of Greater Prince WilliamClinical AdministratorWoodbridge, VAAt The Arc of Greater Prince William / INSIGHT, Inc., you'll be part of a mission-driven organization dedicated to empowering individuals with intellectual and developmental disabilities to live meaningful, self-directed lives. This position plays a vital role in ensuring the delivery of high-quality, person-centered healthcare services for individuals with intellectual and developmental disabilities (IDD).
Senior Cloud Administrator System OneSenior Cloud AdministratorWashington, DCWe're seeking a talented Senior Cloud Administrator to help architect, deploy, and manage our AWS platforms while supporting emerging AI capabilities and modern containerized workloads. Join our Cloud Architecture and Administration team at the forefront of secure, innovative cloud infrastructure for one of the nation's most critical institutions.
AWS Cloud DBA System OneAWS Cloud DBAMcLean, VARemoteImplement database security controls, including encryption, access management, key management, IAM policies, and compliance requirements such as HIPAA, FedRAMP, and SOC 2. Automate provisioning, monitoring, backups, restores, and operational tasks using Infrastructure as Code tools such as Terraform, CloudFormation, and CDK. Experience managing database uptime, connection pooling, horizontal and vertical scaling, resource utilization, slow query monitoring, backups, migrations, downtime planning, and disaster recovery.
BWDS 11607- H20 Engineering & Infrastructure Landing Page Bowhead / UIC Technical ServicesBWDS 11607- H20 Engineering & Infrastructure Landing PageDahlgren, VABWDS 11607- H20 Engineering & Infrastructure Landing Page (H20-2026-25350): Bowhead is seeking to network with individuals to join our team for our proposal effort toprovide engineering services to the NSWCDD Maritime Warfare Control Systems Division (H20) for the development of Maritime Command and Control systems, Warfare/Weapons Control systems, and future warfare development. Our team will focus on Technical Project Management Support, System Engineering, Software Engineering, Test and Evaluation, System and Software Integration Support, Software Life-Cycle Support and Integrated Logistics Support, Engineering Life Cycle Support, Cybersecurity, Configuration Management (CM), Lab and Facilities Support, and Technical Writing Support.
NewJourneyman IT Help Desk Specialist GDR DefenseJourneyman IT Help Desk SpecialistWashington, WAFull timeThe selected candidates will support approximately 275 agency users by delivering Tier II technical support, resolving hardware and software issues, deploying and maintaining enterprise endpoints, and assisting with modernization initiatives across Windows, macOS, iOS, and Android environments. Position Summary GD Resources is seeking two experienced Journeyman IT Help Desk Specialists to provide advanced desktop and endpoint support services at the Congressional Budget Office (CBO) in Washington, DC.
Help Desk Specialist NuAxis InnovationsHelp Desk SpecialistFalls Church, VAThis role requires strong troubleshooting skills, responsiveness, and adherence to SLA-driven support models. Our technologists have always gone the extra mile to help our federal clients succeed.
NewISSO LeidosISSOAlexandria, VA$107,900–$195,050will assist with tracking, documenting, and remediating vulnerabilities identified by the customer’s Cyber Security division and direct remediation efforts for system administrator staff, provide status updates to government and program leadership, and update relevant RMF packages as required. NIST, RMF, Common Criteria, DoD, and Intelligence Community Directives (ICDs)) and works to mitigate risks by applying security controls effectively to maintain an acceptable degree of operational risk across multiple enclaves in an enterprise environment.
eDiscovery Application Support Specialist NuAxis InnovationseDiscovery Application Support SpecialistWashington DC, DCThis position is responsible for maintaining secure and highly available eDiscovery environments, troubleshooting complex application and infrastructure issues, supporting legal hold and compliance initiatives, and partnering with investigative, legal, cybersecurity, and IT stakeholders to ensure operational excellence and data integrity. The ideal candidate will possess extensive experience administering and supporting Relativity and other litigation support platforms, while providing infrastructure, application, and investigative workflow support across the Electronic Discovery Reference Model (EDRM) lifecycle.
NewAzure Technical Lead MANTECHAzure Technical LeadSpringfield, VAIncident & Operations Management: Oversee the team's response to critical system outages, leading major incident management processes, and coordinating root-cause analysis for complex technical errors within Azure and integrated environments. Emerging Tech & Integration: Experience managing or implementing AI-driven services or API-integrated cloud solutions (e.g., Azure OpenAI, RESTful APIs, or API management tools).
Senior VMware & Data Center Engineer System OneSenior VMware & Data Center EngineerWashington, DCDemonstrated experience ensuring the reliability, scalability, and efficiency of data center operations, including servers, storage, networking, power, and environmental resource requirements. Use enterprise data center technologies to manage and operate servers, storage, networking, and power systems supporting mission-critical environments within the federal government.
NewCloud DevOps / Credential Management Engineer System OneCloud DevOps / Credential Management EngineerWashington, DC$95,000–$168,000 / hourProvide advanced engineering, troubleshooting, and cloud support services while collaborating with development, security, and infrastructure teams to design and maintain secure, scalable, automated solutions. Hands-on experience working with credential management systems including Intercede MyID, HID solutions, PKI infrastructures, and certificate lifecycle management platforms.
NewSME Consultant Sr. (Okta) PlanIT GroupSME Consultant Sr. (Okta)Washington, DCPerform customer T2/T3 support activities including assessment of user experience scenarios and identifying resolutions to unique user access issues for Okta integrated applications. Description: Our client is seeking a Consultant SME Senior to provide guidance to IT partners on configuration, debugging, and deployment of tools requiring Identity and Access Management (IAM) integration.
ServiceNow Architect Capgemini Government Solutions LLCServiceNow ArchitectMcLean, VAThe disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
NewIT Security Auditor – Senior Consultant GuidehouseIT Security Auditor – Senior ConsultantChantilly, VAExperience implementing or auditing configuration management principles, including configuration baseline concepts, baseline deviations, baseline maintenance, change control, and monitoring, and industry-accepted configuration settings such as DISA STIGs. This is an ideal role for someone with an information security and assurance or IT audit background who is looking to utilize their skills to work with the federal government to analyze IT control weaknesses, identify root causes, and develop remediation plans.
Sr. ServiceNow Business Analyst Capgemini Government Solutions LLCSr. ServiceNow Business AnalystMcLean, VAReview user’s requests for new or modified computer programs to resolve feasibility, cost and time required, compatibility with current system, and computer capabilities, analyze and outline steps required to develop programs, using structured analysis and design, plan, develop, test, and document computer programs, applying knowledge of applicable computer system/platform application. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.
Active Directory Architect / Engineer LeidosActive Directory Architect / EngineerArlington, VA$131,300–$237,350Design, deploy, upgrade, and administer Active Directory Domain Services, including domain controllers, forests, domains, trusts, and replication topologies (i.e. Manage and optimize Group Policy Objects (GPOs), OU structures, and security baselines; including object management through bulk operations and automation, Troubleshoot and resolve complex AD-related issues, including authentication failures, replication problems, DNS issues, and Kerberos/NTLM problems, Plan and execute Active Directory migrations, consolidations, and upgrades (of both underlying server infrastructure and overall forest/domain functional levels), Develop and maintain disaster recovery, backup, and restore procedures for AD environments (including AD Recycle Bin and authoritative restores), Monitor AD health and performance using tools such as Microsoft System Center, Azure Monitor, or third-party solutions). Deep expertise in designing, deploying, upgrading, and administering Microsoft Active Directory Domain Services (AD DS), including domain controllers, multi-domain/forest architectures, trusts, replication topologies, Group Policy Objects (GPOs), OU design, and security baselines.
ServiceNow Developer Capgemini Government Solutions LLCServiceNow DeveloperMcLean, VAHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs.
Senior ServiceNow Developer Capgemini Government Solutions LLCSenior ServiceNow DeveloperMcLean, VAHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs.
Windows Systems Administrator - McLean, VA - TS/SCI PGTEKWindows Systems Administrator - McLean, VA - TS/SCIMcLean, VirginiaWe are seeking a highly skilled Senior System Administrator to join a dynamic infrastructure team supporting next-generation technologies, including initiatives in the Artificial Intelligence (AI) space. PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships.
Senior Windows Systems Administrator TATITLEK SUPPORT SERVICES, INC.Senior Windows Systems AdministratorVAWhile performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. ESSENTIAL DUTIES AND RESPONSIBILITIES: Possess the ability to install, configure and maintain Operating Systems.• Manage the installation and integration of systems fixes, updates and enhancements Conduct testing, troubleshooting, performance optimization and maintenance of hardware and software systems.•
Windows Systems Administrator (Windows, Linux & DevOps) CredenceWindows Systems Administrator (Windows, Linux & DevOps)McLean, VAThis role requires a professional who is equally comfortable managing Windows-based infrastructure, supporting Linux systems, and implementing modern DevOps practices to improve system reliability, scalability, and operational efficiency. Credence is seeking a highly skilled Windows Systems Administrator with Linux and DevOps experience to support the Enterprise Sourcing, Medical and Contingency (ESMC) Portfolio Hosting Support Contract.
Windows Systems Administrator Leidos Holdings IncWindows Systems AdministratorChantilly, VA$92,300–$166,850 / yearConfigure and administer Windows Server Operating Systems including Group Policy Objects, Active Directory Users and Computers, DNS, Active Directory Sites and Services, WSUS, SQL, and IIS. For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Windows Systems Administrator ManTechWindows Systems AdministratorChantilly, VAMust be able to use hands to operate a computer and other office productivity machinery such as a calculator, copy machine, and computer printer. MANTECH seeks a skilled and motivated Windows Systems Administrator to join our team of top Information Technology and Analytic professionals in Chantilly, VA.
Windows Systems Administrator Fantom CorporationWindows Systems AdministratorMcLean, VirginiaEstablished in 2015, Fantom Corp serves Federal customers with top-notch Cybersecurity Architects, Data Scientists/Analysts, Software Engineers/Developers, DevSecOps Engineers, Project Managers, Identity, Credential Access Management (ICAM) services, and Cloud-certified practitioners. Fantom Corp is a Software Development, Agile Cloud, Cyber Security (Risk Management, Assessments & Authorization (A&A)), Data, AI Platform (Computer Vision Models), Podcasting Media Services, and IT Services provider.
Linux/Windows Systems Administrator Ascension Federal ServicesLinux/Windows Systems AdministratorSpringfield, VirginiaLocation: Springfield, VA Clearance: Secret Position Overview: The Linux/Windows Systems Administrator is responsible for the design, implementation, maintenance, and security of the organization's Linux and Windows server infrastructure. Scripting and Automation: Develop and maintain scripts using Bash, Python, or PowerShell to automate routine tasks, streamline processes, and improve system efficiency.
Sr Systems Administrator StratAcuity Staffing Partners IncSr Systems AdministratorReston, VA$70–$90 / hourIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
Senior Systems Administrator Amentum Services IncSenior Systems AdministratorMcLean, VA$101,343–$150,000 / yearAs the Senior Systems Administrator, you will monitor and maintain corporate communication systems related to email and messaging; troubleshoot hardware, software, and network problems pertaining to the operation of Microsoft Exchange Servers in a Windows Active Directory environment; and oversee the status of issues related to messaging systems with the corporation and ensure that issues are resolved, documented, and closed in a timely manner. Work Environment, Physical Demands, and Mental Demands: Typical office environment with no unusual hazards, occasional lifting to 20 pounds, constant sitting while using the computer terminal, constant use of sight abilities while reviewing documents, constant use of speech/hearing abilities for communication, and constant mental alertness; must possess planning/organizing skills and be able to work under deadlines.
Senior Systems Administrator AmentumSenior Systems AdministratorMcLean, VirginiaAs the Senior Systems Administrator , you will monitor and maintain corporate communication systems related to email and messaging; troubleshoot hardware, software, and network problems pertaining to the operation of Microsoft Exchange Servers in a Windows Active Directory environment; and oversee the status of issues related to messaging systems with the corporation and ensure that issues are resolved, documented, and closed in a timely manner. Typical office environment with no unusual hazards, occasional lifting to 20 pounds, constant sitting while using the computer terminal, constant use of sight abilities while reviewing documents, constant use of speech/hearing abilities for communication, and constant mental alertness; must possess planning/organizing skills and be able to work under deadlines.
VMWare Systems Administrator – Top Secret/SCI | Quantico, VA Cambridge International Systems IncVMWare Systems Administrator – Top Secret/SCI | Quantico, VAQuantico, VAFull timeRequired Qualifications: Education & Experience: Bachelors ‘s degree in Information Technology, Computer Science, Systems Engineering, or related field with 5+ years of relevant experience required; 7 + years may be substituted in lieu of a degree. Design & Implementation Design and deploy virtual infrastructure solutions—including clusters, shared storage, networking, and lifecycle management—following best practices for performance and security.
Systems Administrator with TS/SCI, FS (Systems Administration, Associate) The Mil CorpSystems Administrator with TS/SCI, FS (Systems Administration, Associate)Tysons Corner, VA$125,000–$200,000 / yearThe MIL Corporation (MIL) is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology - and we are looking for candidates like you! Installing, configuring and removing system hardware (servers, workstation, monitors, printers, plotters, scanners, transceivers, network interface cards, network physical links, etc.).
Systems Administrator (Windows) UIC Government Services and the Bowhead Family of CompaniesSystems Administrator (Windows)Dahlgren, VAHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. **Overview** SYSTEMS ADMINISTRATOR (WINDOWS) (RDTE) Bowhead seeks a Systems Administrator (Windows) to provide customer support and technical assistance to users supporting a Research, Development, Test and Evaluation Program in Dahlgren, VA at the Naval Surface Warfare Center Dahlgren Division (NSWCDD).
Systems Administrator TekSynap CorpSystems AdministratorReston, VAActive TS/SCI + CI Poly clearance HS, 9-11 years of relevant experience; BS, 3-5 years; MS, 0-3 One of the Following DoD 8570/CS-NET-451 certifications is required: Security+ CE SSCP CySA+ GSEC DESIRED QUALIFICATIONS. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
Lead Systems Administrator PostMilitaryLead Systems AdministratorArlington, VirginiaAs a Windows and Active Directory Systems Administrator on our multi -disciplinary project, you'll ensure the Active Directory infrastructure is functional and highly available, and constantly look for ways to make the infrastructure better using the latest technology and the best implementation strategies. We’re looking for a senior Windows systems administrator specialized in Active Directory administration to help us configure and maintain high availability domain controllers, forests, and federations.
NewJunior Systems Administrator D2 Technical ServicesJunior Systems AdministratorSpringfield, VirginiaMaster triage and escalation: Ask the right questions early, determine who else may be affected, decide when to engage engineering teams, and escalate with clear summaries, documented actions, and specific requests for assistance. Own incidents from creation to resolution, open and maintain tickets, drive updates, coordinate with Tier 2 and Tier 3 technicians, and ensure clean hand offs between shifts.