All regular full-time SMFR employees enjoy a total compensation package including base wages, leave accruals, medical, dental, vision and life insurance employer-paid premiums, Retiree Health Savings, Death & Disability, and employer-paid pension contributions as well as positive work culture including a robust Fitness, Wellness and Rehabilitation Program, educational opportunities and support, job security and other positive non-monetary values which are intended to collectively position SMFR as an employer of choice in its geographic area. Maintains a high level of customer support for internal and external stakeholders; prioritizes IT and communication service issues submitted to the service desk; answers phone calls, assigns and troubleshoots service-desk tickets; identifies computers, printer, application, and network problems and works toward resolutions.