South Plainfield, NJ15 days ago
Oversee return processing and validation, ensuring compliance with company policies and managing RMA systemsAnalyze return data to identify trends, financial risks, and root causes; prepare regular reporting on return activityDrive process improvements to reduce return volume and minimize impact on profitabilityPartner cross-functionally with Supply Chain, Quality, Sales, Finance, and Customer Service teams to resolve issues and manage deductionsHandle customer and vendor inquiries related to returns, discrepancies, and compliance matters. Proven experience handling returns, refunds, chargebacks, or deductions (not an entry-level role)Strong Excel and data analysis skillsAbility to manage high-volume transactions and prioritize effectivelyExperience working cross-functionally in a fast-paced environmentOpen to candidates from a variety of industries (not limited to manufacturing or CPG).