Little Rock, AR30+ days ago
Monitors network systems including server applications, servers, routers, switches, firewalls, storage devices, and other network equipment; Documents and reports all network incidents and outages according to policy; Provides remote technical support to technicians for data networks and server applications, IP routing setup and troubleshooting various customer service issues; Provides escalation support to Enterprise Technical Assistance Center (TAC) staff; Activates voice and data services across copper, fiber and Ethernet platforms; Participates in a team environment; providing valuable input and suggestions; Interacts with Engineering, Field Operations, TAC, and on occasion end-customers; Participates in a 24x7x365 (3) shift rotation; Performs all other related duties as assigned. Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, and data center services.