Comprehensive knowledge using AI-enabled tools to improve operational efficiency, user support, workflow automation, communications, and knowledge management; Comprehensive knowledge and experience with reporting, analytics, and data visualization tools; Considerable knowledge of Microsoft Office, specifically, Microsoft Word, Excel, Power Point; Google Apps; Knowledge of school district operations and student information system business processes; Strong experience with project coordination, systems analysis, testing, implementation, and user support; Ability to develop technical documentation, user resources, knowledge base articles, training materials, and end-user communications; Ability to develop clear, user-focused communications related to student information systems, including system changes, procedures, updates, and business processes; Ability to support cloud-based enterprise applications and system integrations; Ability to coordinate with software vendors and third-party support providers; Ability to translate complex SIS functionality and technical information into clear, concise guidance for diverse audiences; Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback; Ability to establish and maintain effective working relationships with school system staff, external agencies, and vendors. Experience supporting student information systems or enterprise applications; Knowledge of business processes, data integrations, testing, and troubleshooting; Experience developing documentation and user support resources; Familiarity with AI-enabled tools, data validation, and process improvement.