Professional Development

Retirement / Pension Plans

Tuition Reimbursement

Life Insurance

UNKNOWN

ADAPTED_NOW

Key Responsibilities As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders. Pathways, Training & Advancement Recruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations.

Job Title : Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by operating and defending networks, conducting cyber operations, and producing intelligence for decision makers across the Navy. Key Responsibilities As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders. What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and intelligence production; strict requirements for handling classified information and complying with security and information assurance standards; shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide assignments ashore at information warfare and intelligence commands and afloat on ships, aircraft, or submarines; work in secure facilities, server rooms, operations centers, and shipboard communications spaces; close teamwork within information warfare and intelligence teams and with supported operational units. Pathways, Training & Advancement Recruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations. Direct enlistment into IT, CTN, or IS pipelines from civilian life based on aptitude, security clearance eligibility, and Navy needs; in service conversion opportunities for qualified Sailors who meet screening criteria and community requirements; Reserve accession pathways for prior service or qualified civilian professionals when manning needs allow. Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor’s or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy. Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter. Additional qualifications for this job may include: United States citizenship or equivalent status as allowed by law and policy, with most billets requiring citizenship; high school diploma or equivalent; at least 17 years of age; strong interest and aptitude in computers, networks, cyber operations, and analytical work; eligibility for a security clearance at the Secret or Top Secret level depending on the billet. Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities. Specific options depend on the Sailor’s status, training, and current Navy policy. Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options. Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance. Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed. Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source. Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community. It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes. Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.5c143e31-5e48-4549-b638-05792d185386

In America's Navy, opportunity is everywhere. Make a living as a rescue swimmer. Spend your days launching jets off aircraft carriers. Turn your problem-solving skills into cyberwarfare expertise. Bring humanitarian relief to victims of disaster. Wherever your passions lie, the most versatile branch of the military will forge your skills with state-of-the-art technology, collaborative mentorship and hands-on experience. Whether you choose full-time, Active Duty or part-time enlistment in the Navy Reserve, you can meet your professional goals and discover the pride of defending your nation alongside Sailors from across the country.And after all, it's not where the sea takes you, but who it makes you.
Start your journey at NAVY.COM

U.S. Navy

Information Systems Technician

Analysis Skills

Commissioning

Communication Systems

Communications Servers

Computer Forensics

Computer Network Defense (CND)

Computer Networks

Customer Support/Service

Fitness

Help Desk

High School Diploma

Incident Response

Information Technology & Information Systems

Information Warfare (IW)

Information/Data Security (InfoSec)

Intelligence Gathering

Legal

Network Administration/Management

Network Security

Network Support

Network Systems

Operational Audit

Operational Support

Sales Presentation

Security Clearance

Security Compliance

Signal Intelligence (SIGINT)

Systems Administration/Management

Team Player

Tuition Fees

United States Citizen

United States Navy (USN)

University/School Policies

Vehicle Fleets

Web Analytics

Capital Markets Placement_feed

FULL_TIME

FEED

YEAR

This role responds to inquiries, service requests and outages for the organization’s technology and computer systems, including all hardware and software, and including, but not limited to: manufacturing applications, account maintenance, printing, Office productivity suite, operating systems, mobility devices, LAN/WAN connectivity, and remote access. Insteel Industries is the nation’s largest manufacturer of steel wire reinforcing products for concrete construction, including prestressed concrete strand and welded wire reinforcement such as engineered structural mesh and concrete pipe reinforcement.

<div style="text-align:center">Support Analyst</div> Position Snapshot This role responds to inquiries, service requests and outages for the organization’s technology and computer systems, including all hardware and software, and including, but not limited to: manufacturing applications, account maintenance, printing, Office productivity suite, operating systems, mobility devices, LAN/WAN connectivity, and remote access.  Identifies problems, provides troubleshooting and resolution or escalation and works closely with other I.S. areas to resolve problems as necessary. Essential Duties and Responsibilities An individual must be able to perform each duty satisfactorily.<ul><li style="margin-left:8px">Support end-users in use of computer hardware and software by:<ul style="list-style-type:circle"><li style="margin-left:8px">Responding to user questions by telephone, e-mail, or on-site in a friendly, professional manner.</li><li style="margin-left:8px">Interviewing user to collect information about his/her problem and leading user through diagnostic procedures to determine the source of error.</li><li style="margin-left:8px">Logging and tracking calls using Service Desk management software.</li><li style="margin-left:8px">Performing effective incident development to ensure accurate fact collection required to troubleshoot and/or escalate the issue.</li><li style="margin-left:8px">Researching and identifying problems with applications; recommending and/or implementing solutions to those problems.</li><li style="margin-left:8px">Initiating follow-up communication to ensure client satisfaction.</li><li style="margin-left:8px">Coordinating data recovery and reconstruction whenever necessary for clients.</li><li style="margin-left:8px">Serving as a liaison between Application Development, Operations, and the client community.</li><li style="margin-left:8px">Maintaining and analyzing client hardware and software profiles.</li><li style="margin-left:8px">Maintaining and coordinating prioritization of client requests.</li><li style="margin-left:8px">Assisting in training preparation and providing one-on-one user assistance as required.</li></ul></li><li style="margin-left:8px">Maintain system user accounts by:<ul style="list-style-type:circle"><li style="margin-left:8px">Processing employee additions, modifications and terminations in a timely manner, and in compliance with Insteel Security Policies and Procedures and Sarbanes-Oxley key controls.</li><li style="margin-left:8px">Providing test data as requested to auditors and management during Sarbanes-Oxley audits.</li><li style="margin-left:8px">Maintain comprehensive documentation set for processing employee additions, modifications, and terminations at the Service Desk.</li></ul></li><li style="margin-left:8px">Other duties that may include but are not limited to: (10%)<ul style="list-style-type:circle"><li style="margin-left:8px">Performing quality and technical review of Incidents and Service Requests to ensure accurate reporting and consistent practices.</li><li style="margin-left:8px">Ability to prepare Service Desk performance reports as requested.</li><li style="margin-left:8px">Analyzing service reports for trends and making recommendations for changes to more efficiently resolve client issues and reduce call volume.</li><li style="margin-left:8px">Creation and maintenance of knowledge for use in internal and external knowledge services. </li></ul></li><li style="margin-left:8px">Occasionally completes other duties as assigned.  </li><li class="MsoBodyText" style="margin-left:8px">Carries out responsibilities in accordance with the organization’s policies and applicable laws.</li></ul> Supervisory Responsibilities None. Professional Qualifications and Skills<ul><li>Strong verbal and written communication skills, including proper business English composition, spelling, and grammar. </li><li>Excellent problem-solving and critical thinking abilities to analyze complex issues and develop effective solutions. </li><li>Ability to use critical thinking, experience, and available resources to perform effective problem analysis and resolution. </li><li>Proven ability to manage time effectively, prioritize tasks, and meet deadlines in a fast-paced environment. </li><li>Demonstrated ability to work both independently and collaboratively within cross-functional teams. </li><li>Strong interpersonal skills with the ability to work effectively with users of varying technical skill levels. </li><li>Demonstrated initiative and resourcefulness in researching, troubleshooting, and resolving issues. </li><li>Strong customer service orientation with a focus on delivering exceptional technical support. </li><li>Ability to maintain confidentiality and handle sensitive information with integrity. </li><li>Ability to train end users in both one-on-one and group settings. </li><li>Ability to follow, develop, and maintain technical procedures and process documentation, including diagramming.</li><li>Proficiency with PC-related software including Microsoft Office, web-based applications and similar tools.</li><li>Experience with Microsoft Exchange and Outlook in an enterprise email environment. </li></ul><ul><li>Understanding of enterprise directory services, including Microsoft Active Directory. </li><li>Knowledge of VOIP and telephony systems (e.g., Cisco Unified Communications). </li><li>Ability to support and troubleshoot audiovisual equipment such as projectors and display technologies. </li><li>Understanding of mobility and remote access technologies, including remote desktop, Cisco VPN, Mobile Device Management (MDM), and multi-factor authentication tools. </li><li>Strong understanding of cybersecurity threats (viruses, malware, phishing) and familiarity with antivirus and firewall solutions. </li><li>Working knowledge of company-specific applications or the ability to quickly learn new systems. </li><li>Familiarity with IT service management frameworks such as ITIL (certification preferred). </li></ul> Education & Experience<ul><li>Bachelor’s degree in Computer Science, Information Technology, or a related technical field preferred; equivalent combination of education and experience may be considered. </li><li>Minimum of 4 years of relevant work experience in technical support, IT services, or a related field. </li><li>Experience in enterprise account services, preferably supporting Microsoft Active Directory environments. </li><li>Broad technical knowledge of computer hardware and software systems, including: <ul style="list-style-type:circle"><li>Windows operating systems </li><li>Desktops, laptops, and thin clients </li><li>Mobile devices (e.g., Apple iOS) </li><li>Printers (e.g., HP, Lenovo) </li><li>Enterprise systems and applications (e.g., Oracle) </li></ul></li><li>Relevant technical or service certifications are a plus.</li></ul> Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The physical demands of an office, desk job setting are generally low and primarily sedentary in nature. The role typically involves prolonged periods of sitting at a desk while working on a computer, with occasional standing, walking, or light lifting of items such as files, office supplies, or small equipment. Employees may also perform repetitive motions such as typing or using a mouse. Good posture and ergonomic workstations are important to minimize strain or discomfort. Overall, the physical requirements are minimal and well-suited to individuals capable of routine desk-based work in a standard office environment. Work Environment The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The work environment for this position is typically professional and structured, centered around office-based tasks performed at a desk using a computer and standard office equipment such as printers, telephones, and copiers. Employees work in a clean, climate-controlled setting with air conditioning, designed to support comfort and productivity. The campus is tobacco-free, promoting a healthy and respectful atmosphere for all staff. This environment often includes quiet workspaces, access to meeting rooms, and a business-casual dress code, supporting both individual focus and team collaboration. Equipment Used The equipment used in this role varies by frequency. Frequently used equipment (30–70% of the time) includes a computer and routine office equipment such as a telephone, fax machine, copier, and printer. These duties may be modified or changed at any time at the sole discretion of management either orally or in writing. The above statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.  For your hard work, you receive:<ul><li>Competitive base pay with bonus eligibility based on company performance</li><li>Opportunity for professional growth</li><li>Paid time off including holidays and vacation</li><li>Excellent benefits to include medical, dental, vision, company paid life/short-term disability/long-term disability insurance, flexible spending accounts (FSA), health savings account (HSA), 401(k) with match, company paid tele-health, stock purchase plan, tuition reimbursement assistance, and Employee Assistance Plan (EAP)</li></ul>These duties may be modified or changed at any time at the sole discretion of management either orally or in writing. The above statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.INSTEEL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you are qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request accommodation, contact a Human Resources Representative.Applicants must be authorized to work for ANY employer in the U.S. We are unable to consider applicants residing in locations outside the US requiring Visa sponsorship at this time.About the Company:Insteel Industries is the nation’s largest manufacturer of steel wire reinforcing products for concrete construction, including prestressed concrete strand and welded wire reinforcement such as engineered structural mesh and concrete pipe reinforcement. Founded in 1953 and headquartered in Mount Airy, NC, Insteel operates 11 manufacturing plants across the U.S. and has a dedicated engineering services division. As a publicly traded company, our goal is to be the supplier of choice by delivering superior value to our customers. Learn more at insteel.com/careers.Fraud Prevention Notice:Please note that Insteel Industries will never ask applicants to purchase equipment, send money, or provide payment information at any point in the hiring process. We may request certain personal information only after an official offer has been extended and the background check and drug screen have been successfully completed. If you receive a request for sensitive information or payment before these steps, it is not from our company. To protect yourself, please report any suspicious activity to our HR team by calling us at (336) 786-2141.Powered by JazzHR

Insteel Industries

Support Analyst

Antivirus

Audiovisual

Authentication

Background Investigation

Call Monitoring

Call Volume

Cisco Network Systems

Cisco Unified Communications

Communication Skills

Computer Hardware

Computer Science

Computer Software

Concrete

Construction

Copying Machines

Cross-Functional

Customer Satisfaction

Customer/Client Research

Data Recovery

Desktop PC

Develop and Maintain Customers

Documentation

English Language

Enterprise Directory Services

Enterprise Sales

Environmental Work

Establish Priorities

Firewalls

IT Service Management (ITSM)

ITIL (IT Infrastructure Library)

Identify Issues

Internet Application

Internet Security

Interpersonal Skills

Laptop PC

Local Area Network (LAN)

Maintenance Services

Malware

Manufacturing

Manufacturing Data Management

Manufacturing Software

Microsoft Active Directory

Microsoft Office

Microsoft Windows Operating System

Mobile Devices

Network Connectivity

Office Equipment

Office Suites

Operating Systems

PC Software

Performance Analysis

Phishing

Physical Demands

Pre-Stressed Concrete

Presentation/Verbal Skills

Printers

Printing

Problem Solving Skills

Purchasing/Procurement

Remote Access

Request for Information (RFI)

Resolve Customer Issues

Sarbanes-Oxley Act (SOX)

Software Development

Structural Engineering

Systems Maintenance

Technical Delivery

Technical Support

Technical Training

Telephony

Test Data

Thin Clients

Time Management

Training/Teaching

Trend Analysis

Typing

User Account Administration

VPN (Virtual Private Network)

Viruses

VoIP (Voice over IP)

Welding

Wide Area Network (WAN)

Writing Skills

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Information Systems TechnicianU.S. Navy

Support AnalystInsteel Industries

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