Manage, ITIL incidents assigned to Infrastructure Service Area and include, but is not limited to, incidents relating to OSI Layer 2 and Layer 3 switching, 802.1q VLAN, Shortest Path Bridging (802.1AQ), 802.1x switch port authentication/Cisco ISE, router and switching operating system/firmware, Cisco VPN, related DNS and DHCP, dynamic routing protocols (BGP, OSPF), physical and virtual networks, QoS, Cisco Nexus Data Center technology, MPLS networks and DISA STIG implementation. Ability to configure and troubleshoot physical and virtual networks, leveraging IP networking technology (OSI Reference Model, Topologies, Protocols, TCP, UDP, LAN Technologies, switching concepts, VLANs, Spanning Tree Protocol).