Current and core capabilities: Provide oversight across IT Service Management, IT Operations Management, IT Asset Management, CMDB and CSDM, Customer Service Management, reporting, dashboards, Performance Analytics, workflow, automation, self-service, AI enablement, Unified Security Exposure Management and vulnerability management. Testing and deployment readiness: Coordinate testing, acceptance criteria, user acceptance, deployment planning, release management and stakeholder communications, validating that delivered solutions meet approved requirements and are ready for production deployment.