NewSecurity Call Center Alarm Analyst Allied UniversalSecurity Call Center Alarm AnalystCumberland, RIAs a Dispatch Officer in a healthcare location, you will coordinate communications, monitor activity, document incidents, and dispatch appropriate support to help maintain a secure environment. Respond to incidents, alarms, and critical situations in a calm, problem-solving manner, maintaining timely communication with relevant personnel and emergency responders.
Director, Customer Service, Dentaquest Sun Life FinancialDirector, Customer Service, DentaquestWellesley, MA$114,600–$171,900 / yearThe Director achieves superior call center performance with respect to customer service through an integrated process of operational, quality, and resource management that meets or exceeds member, customer, and provider expectations and is consistent with corporate goals. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation.
Director, Customer Service Sun Life Financial IncDirector, Customer ServiceWellesley Hills, MA$114,600–$171,900 / yearThe Director achieves superior call center performance with respect to customer service through an integrated process of operational, quality, and resource management that meets or exceeds member, customer, and provider expectations and is consistent with corporate goals. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation.
Call Center Agent Harbor Health Services IncCall Center AgentMAHarbor Health Services is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable services that promote health. Manages the pre-registration process, ensuring that all data fields are appropriately and accurately completed, timely and accurate data enters patient demographics and insurance information.
Call Center Rep Lowell General HospitalCall Center RepBoston, MA$17–$20.77 / hourGENERAL SUMMARY: Under general supervision is responsible for the ongoing and uninterrupted flow of calls within the Tufts Medical Center complex through use of the electronic telephone consoles Performs routine duties that require exceptional computer skills, proper phone etiquette, Proficiency in special dietary procedures, and knowledge of routine modified diets and combinations of diet modifications. PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS: As a call center representative at Tufts Medical Center you will be a key member of the hospitality team providing excellent customer service and working in a fast paced high volume call center that handles multiple hospital services which directly impact patient care.
NewSecurity Call Center Analyst Allied UniversalSecurity Call Center AnalystCumberland, RIAs a Dispatcher in a healthcare location, you will coordinate security-related communications, monitor alarm activity, dispatch officers and resources, and maintain accurate logs. What You'll Do: Provide customer service to personnel, visitors, and delivery drivers at a healthcare-related location by carrying out site-specific procedures and security-related protocols.
NewSecurity Officer Call Center Analyst Allied UniversalSecurity Officer Call Center AnalystCumberland, RIAs a Dispatch Officer at a healthcare location, you will help coordinate responses to security-related incidents, monitor alarm and access control systems, communicate with onsite teams and emergency personnel, and document activity using computer-based tools. What You'll Do: Provide customer service to patients, visitors, staff, and/or vendors by carrying out security-related procedures, site-specific policies, and emergency response activities appropriate to a healthcare location.
Quality Assurance Specialist Berkshire BankQuality Assurance SpecialistMedford, MA$21.55–$36.63 / hourMaintains professional and technical knowledge by tracking emerging trends in Call Center operations management; attending educational workshops; reviewing professional publications;benchmarking state-of-the-art practices; participating in special projects and support teams. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.
NewHealthcare Customer Service Representative TalentBridgeHealthcare Customer Service RepresentativeQuincy, MAThis position works in a high-volume contact center environment and is responsible for answering inbound calls, providing accurate information, documenting customer interactions, and helping callers navigate their questions and service needs. The ideal candidate will have previous experience in customer service, call centers, healthcare, insurance, member services, or administrative support and be comfortable working in a fast-paced, performance-driven environment.
Medical Call Center Representative Fenway HealthMedical Call Center RepresentativeBoston, MA$22.62–$24.87 / hourDuties include, but are not limited to, being one of the first contacts to our Health Center: answer calls from patients and other health care facilities/providers, determine the caller's need, help them with their request directly or transfer/take messages as required, proactively identify issues and work to resolve them in areas involving patient satisfaction, and patient flow. Under direct supervision of the Medical Call Center Manager, the Medical Call Center Representative will provide patients with superior access by creating opportunities for patients to have their needs, preferences, and expectations for care, information, and support met at all points in their care journey.
Call Center Rep Level I UCHC | Upham's Corner Health CenterCall Center Rep Level IBoston, MA$18–$25 / hourThe Representative follows all call and walk-in protocols as trained, including appropriate greeting, answering and handling of calls and/or walk-ins, patient identification, demographic, account, and insurance verification, PCP assignment, appointment history review and scheduling protocols, telephone encounter documentation, and accurate and complete data entry and documentation in all computer systems, including the Electronic Medical Record (EMR) system. Administratively triage patients presenting with an urgent need for an appointment and interface with the Triage Nurse and/or Urgent Care clinical staff on scheduling a Urgent Care, Same Day appointment, or transfer to a nurse regarding advice to go to the Emergency Room, discharge planning and/or critical results.
Call Center Associate Renewal by Andersen | Esler CompaniesCall Center AssociateNorthborough, Massachusetts$50,000–$70,000 / yearFull timeResponsibilities: Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication, while skillfully overcoming objections by addressing concerns, offering alternative options, and reinforcing the value of our service. As an Call Center Associate for Esler Companies – Renewal by Andersen you will speak directly with homeowners who are interested in our industry leading products and services ( no cold calling !).
Call Center & Contact Center Professionals Hire Resolve.comCall Center & Contact Center ProfessionalsMassachusettsThis is a multi-role hiring campaign designed to attract talent across several specializations (people leadership, performance, quality, training, workforce management, and customer experience), with clear progression pathways toward senior leadership (Senior Manager, Head of Contact Center, and Director-level roles). Systems/tools (varies by role): CRM and ticketing platforms (e.g., Salesforce, Zendesk, ServiceNow), contact center platforms (CCaaS), dialers, WFM tools, QA platforms, and reporting/analytics (Excel/Google Sheets, BI tools).
Customer Service Rep - Customer Service - Junior (Email & Chat) The Fountain Group LLCCustomer Service Rep - Customer Service - Junior (Email & Chat)Framingham, MARemote$20–$22 / hourBy applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from The Fountain Group and its affiliates and contracted partners. This is an excellent opportunity for candidates with customer service, retail, or call center experience who enjoy helping customers through written communication.
Call Center Operator II Brigham and Women's HospitalCall Center Operator IIBoston, MA$18.58–$26.58 / hourThe framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission.
Call Center Associate Esler Companies LLCCall Center AssociateNorthborough, MA$50,000–$70,000 / yearDeliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication, while skillfully overcoming objections by addressing concerns, offering alternative options, and reinforcing the value of our service. As an Call Center Associate for Esler Companies - Renewal by Andersen you will speak directly with homeowners who are interested in our industry leading products and services (no cold calling!).
EPIC Integration Engineer (Cheers, Clinic & Call Center) Saviance TechnologiesEPIC Integration Engineer (Cheers, Clinic & Call Center)Boston, MARemoteWe are seeking an experienced EPIC Integration Engineer with expertise in EPIC Cheers, Clinic, and Call Center modules to support the integration of AI Voice Agents within healthcare provider environments. The ideal candidate will have strong experience with EPIC integrations, healthcare interoperability, and provider workflows.
Call Center Representative - Full Time - 38 Hours SolutionHealthCall Center Representative - Full Time - 38 HoursNashua, New HampshireAnchored by Southern New Hampshire Medical Center—a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and Magnet® designation for nursing excellence—we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. This role requires professionalism, accuracy, and the ability to stay calm under pressure while supporting the daily communication needs of the organization.
Customer Service Coordinator II ICONMA, LLCCustomer Service Coordinator IITewksbury, MA$19.46–$22.46 / hourResponsibilities: Act as the first line of contact on the 800# phone line working directly with North American customers and a wide spectrum of client Life Sciences employees including, Sales Team, Accounting/Credit, New Accounts, Complaints, Pricing, Quality Control, Product Managers, Manufacturing, Warehouse/Distribution Center, Marketing and Scientific Support. We look for you to attend to all questions and inquiries in a highly professional manner to effectively convey information internally and externally while assuring that our goal of world-class customer service is met.
Customer Service Coordinator II TalentBurst, Inc.Customer Service Coordinator IITewksbury, MA$22.60–$23.38 / hourIn this role, you will act as the first line of contact on the 800# phone line working directly with North American customers and a wide spectrum of client's Life Sciences employees including, Sales Team, Accounting/Credit, New Accounts, Complaints, Pricing, Quality Control, Product Managers, Manufacturing, Warehouse/Distribution Center, Marketing and Scientific Support. We look for you to attend to all questions and inquiries in a highly professional manner to effectively convey information internally and externally while assuring that our goal of world-class customer service is met.