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The Director of Human Resources will plan, lead, direct, develop, and coordinate the policies, activities, and staff of the Human Resources Department, ensuring legal compliance and implementation of the organization’s mission and talent strategy. Life Changing Support Services, Inc. is seeking a dedicated and experienced Director of Human Resources to oversee and manage all aspects of the organization’s human resources operations.

Life Changing Support Services, Inc. is seeking a dedicated and experienced Director of Human Resources to oversee and manage all aspects of the organization’s human resources operations. The Director of Human Resources will plan, lead, direct, develop, and coordinate the policies, activities, and staff of the Human Resources Department, ensuring legal compliance and implementation of the organization’s mission and talent strategy. This leadership position plays a vital role in supporting staff, maintaining compliance, and promoting a positive and professional workplace culture within a residential services environment serving individuals with intellectual disabilities.Supervisory Responsibilities:<ul><li> Recruits, interviews, and hires new staff. </li><li> Oversees the daily workflow and operations of the Human Resources Department. </li><li> Provides constructive and timely performance evaluations. </li><li> Handles employee discipline and termination in accordance with company policies and procedures.</li></ul>Duties and Responsibilities:<ul><li> Collaborates with senior leadership to understand organizational goals and strategies related to staffing, recruitment, retention, and workforce planning. </li><li> Plans, develops, coordinates, and implements policies, procedures, initiatives, and surveys to support the organization’s human resource compliance and strategic needs. </li><li> Administers or oversees human resource programs including, but not limited to: <ul><li> Compensation, benefits, and leave administration </li><li> Employee relations and disciplinary matters </li><li> Workplace disputes and investigations </li><li> Performance and talent management </li><li> Employee productivity, recognition, and morale </li><li> Occupational health and safety </li><li> Training and professional development </li></ul></li><li> Identifies staffing and recruiting needs and develops effective hiring and talent management strategies. </li><li> Conducts research and analyzes organizational trends, including review of reports and metrics from HRIS and talent management systems. </li><li> Monitors and ensures compliance with federal, state, and local employment laws, regulations, and best practices. </li><li> Reviews and updates policies and procedures to maintain compliance and organizational effectiveness. </li><li> Maintains knowledge of current HR trends, regulatory updates, employment law, and emerging technologies. </li><li> Communicates policy, procedure, and regulatory changes to upper management and staff as appropriate. </li><li> Develops and manages the departmental budget. </li><li> Facilitates professional development, training, and certification activities for HR staff. </li><li> Performs other related duties as assigned.</li></ul>Required Skills and Abilities:<ul><li>Excellent verbal and written communication skills. </li><li> Strong interpersonal, conflict resolution, and negotiation skills. </li><li> Excellent organizational skills and attention to detail. </li><li> Strong analytical, problem-solving, and decision-making abilities. </li><li> Excellent time management skills with the ability to meet deadlines. </li><li> Strong supervisory and leadership skills. </li><li> Ability to adapt to the changing needs of the organization and employees. </li><li> Ability to prioritize tasks and delegate responsibilities effectively. </li><li> Thorough knowledge of employment-related laws, regulations, and HR best practices. </li><li> Proficiency in Microsoft Office Suite and related software. </li><li> Ability to quickly learn and effectively utilize HRIS and talent management systems.</li></ul>Education and Experience:<ul><li> Bachelor’s degree in Human Resources, Business Administration, or a related field required. </li><li> Master’s degree preferred. </li><li> Minimum of five (5) years of human resource management experience required. </li><li> SHRM-CP or SHRM-SCP certification highly preferred.</li></ul>Physical Requirements: <ul><li>Prolonged periods of sitting at a desk and working on a computer. </li><li> Must be able to lift up to 15 pounds at times.</li></ul>Additional Expectations:<ul><li>Perform all duties in compliance with company policies, procedures, and applicable regulations. </li><li> Maintain confidentiality of all company, employee, and individual information. </li><li> Maintain a professional, respectful, and supportive work environment. </li><li> Demonstrate a positive attitude and cooperate effectively with coworkers, individuals served, family members, and non-agency personnel.</li></ul>

Life Changing Support Services

Director of Human Resources

Analysis Skills

Best Practices

Budget Management

Business Administration

Business Strategy

Communication Skills

Compensation and Benefits

Conflict Resolution

Corporate Compliance

Corporate Policies

Customer Support/Service

Detail Oriented

Disciplinary Action

Emerging Technology

Employee Relations

Employee Retention

Employee Terminations

Employment Law

Establish Priorities

HRIS/HRMS

Human Resources

Human Resources Certification

Human Resources Management

Human Resources Processes

Human Resources Strategy

Interpersonal Skills

Leadership

Legal

Maintain Compliance

Management Strategy

Metrics

Microsoft Office

Needs Assessment

Negotiation Skills

Operations

Organizational Development/Management

Organizational Skills

People Management

Performance Analysis

Performance Management

Performance Reviews

Physical Demands

Policy Development

Policy Implementation

Presentation/Verbal Skills

Problem Solving Skills

Procedure Implementation

Project/Program Management

Recruiting Software

Recruiting Strategy

Regulations

Research Skills

Safety/Work Safety

Society for Human Resource Management (SHRM)

Staff Requirements

Talent Management

Time Management

Trend Analysis

Workforce Planning

Writing Skills

Gethired

FULL_TIME

HOUR

Operate cash registers and store systems to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer, preparing bank deposits, and daily opening and closing activities. We're higher education's largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local campus stores and over 1,600 virtual stores across the continent.

Join the Follett Team, where employees are valued, respected, and offered career paths throughout its many campus locations.  Follett serves over half of the students in the United States and works with 80,000 schools as a leading provider of education technology, services, and print and digital content. We're higher education's largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local campus stores and over 1,600 virtual stores across the continent. We take pride in the fact that for more than 140 years, we have been helping to improve people's lives by supporting a lifetime of learning and education. Pay Rate - $16.00 - $19.50 per hourPosition OverviewAs a Campus Store Leader, you will support a Market Leader or Campus Store Manager overseeing store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience.You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations.Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self. You are required to maintain an availability that meets business needs.ResponsibilitiesDriving Results/Sales: Execute store plans and daily operations for both traditional and rush (peak) periods consistent with company objectives. To include:<ul><li>Execute sales promotions and special events (store, campus, community).</li><li>Partner with store leadership to review store financials and recalibrate goals to drive sales.</li><li>Operate cash registers and store systems to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer, preparing bank deposits, and daily opening and closing activities.</li><li>Maintain appropriate inventory control in alignment with store operational procedures.</li><li>Keep all areas of the store environment neat, clean, and organized.</li><li>Shipping/Receiving responsibilities.</li><li>Set sales floor to meet visual merchandise standards for General Merchandise and Course Materials.</li><li>Ensure the security of company assets and the safety of team members and customers, and adherence to company policies.</li><li>May review and approve store markups, markdowns, and write-offs within company guidelines.</li><li>Responsible for executing in-store course materials activities in collaboration with course materials leadership.</li></ul>Talent Management: Supervise the work activities of team members (FT/PT and temporary/seasonal) including:<ul><li>Train and coach team members on company and store standards.</li><li>Ensure team members follow company and store policies, procedures, and standards.</li><li>Perform onboarding procedures for new hires.</li><li>Schedule team members' work hours within the store's operating budget.</li><li>Provide coverage for team members during breaks, lunch, vacation, or peak seasonal periods.</li></ul>Customer Service: Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience. To include:<ul><li>Greet customers and answers phones to provide information, direct callers, and resolve escalated issues.</li><li>Drive market growth initiatives such as POS email collection.</li><li>Maintain service level agreements for OMS Orders.</li><li>Review customer feedback as provided by Market Leader or Campus Store Manager and proactively provide solutions to feedback.</li></ul>Campus Relationships: Communicate and partner with the campus to include:<ul><li>Day-to-day communication of store operational activities.</li><li>Facilitate campus events.</li></ul>Other duties as assigned to support general store operations.   Follett Higher Education is a drug-free workplace environment.<h3>Requirements</h3><ul><li>Associate's Degree or equivalent.</li><li>0-5 years of relevant experience.</li><li>Academic retail experience is a plus.</li><li>Strong organizational, time management, and problem-solving skills.</li><li>Strong customer service, communication, and presentation skills.</li><li>Strong analytical skills and financial acumen.</li><li>Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.</li><li>General computer skills.</li><li>Travel: minimal - less than 10%.</li></ul>Full time benefits:  •    Medical, Dental, & Vison  •    Voluntary Insurance plans  •    401k + 100% company match (up to 4%)  •    80 hours vacation + sick days  •    10 paid company holidays  •    Quarterly Bonus Plan  Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.  Powered by JazzHR

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Director of Human Resources Life Changing Support Services

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