Thorough knowledge of the operation and use of personal computers and their peripheral equipment; good knowledge of logical operation of computers and data communication devices; working knowledge of networking computers; working knowledge of data processing methodology and techniques in creating documentation and data security; ability to learn a variety of operating systems; ability to simplify technical terminology for training purposes; ability to identify and resolve user problems; ability to communicate effectively both orally and in writing; strong presentation skills; ability to plan, organize, and prioritize work assignments; ability to establish and maintain effective working relationships; ability to read, write, speak, understand, and communicate in English sufficiently to perform the essential duties of the position; ability to use computer applications such as spreadsheets, word processing, e-mail and database software; initiative; tact; patience; sound judgement; flexibility; physical condition commensurate with the duties of the position. SUBSTITUTION #3: Certification from a network training program that is vendor approved (i.e. Cisco Systems, Alcatel-Lucent, Juniper, VMWare, Brocade, Microsoft or Nortel) may be substituted for one (1) year of the required work experience described aboveSPECIAL REQUIREMENT FOR APPOINTMENT IN SCHOOL DISTRICTS: In accordance with the Safe Schools Against Violence in Education (SAVE) legislation, Chapter 180 of the Laws of 2000, and by the Regulations of the Commissioner of Education, candidates for appointment in school districts must obtain clearance for employment from the State Education Department prior to employment based upon a fingerprint and criminal history background check.