San Fernando, CA3 days ago
The Crew Leader plays a key role in maintaining client satisfaction through effective team leadership and high-quality service delivery.**Duties and Responsibilities:**+ Maintain a schedule and ensure service expectations are met+ Surface customer problems or concerns and report back to Operations Manager+ Assist in resolving issues with customer service when needed+ Ensure work is performed safely and in accordance with company policies+ Communicate regularly with Operations Manager to ensure client needs and expectations are consistently met or exceeded+ Deliver services as specified on client sites+ Work to identify more efficient ways to perform work+ Coordinate service execution with Operations Manager+ Oversee day-to-day site operations and delegate work to crew team members+ Provide Operations Manager feedback on crew member(s)+ Work with Operations Manager, helping to develop and train crew members+ Ensure equipment preventative maintenance is performed as needed and equipment is in good working order+ Participate in branch meetings as directed+ Accurately capture and turn in crew time logs through electronic time capture (ETC)+ Log equipment usage and maintenance cycles**Education and Experience:**+ BrightView Equipment certifications+ Experience in a landscape-related field+ Demonstrated leadership among the team and with peers+ Valid Driver License**Physical Demands/Requirements:**+ Ability to lift and carry 40 lbs. (mulch, fertilizer, etc.)+ Ability to load/unload burlaps with plant cuttings onto trailer (up to 50 lbs.)+ Ability to bend, stoop, and twist continuously throughout the day**Work Environment:**+ Work in/or about situations near direct automotive traffic+ Work near or about natural bodies of water+ Ability to work in extreme conditions - temperatures may exceed 100 degrees Fahrenheit+ Ability to work in direct sunlight for extended periods of time+ Work outdoors in moderate to extreme heat in dry/humid near automotive traffic, natural bodies of water, fumes, dust, mechanical/electrical hazards, and direct sunlight.+