Hyattsville, MD30+ days ago
Job Summary: In addition to the responsibilities listed above, this position is also responsible for developing and implementing complex competitive sales and retention strategies for KPs largest accounts including multi-year benefits strategies; partnering with customer organizations, key union influencers and/or decision makers, consultants, and other influencers to develop and implement reposition and growth strategies; executing the renewal sales negotiation to achieve the goals of the renewal or sale and align with the customers strategy; collaborating with internal partners on the execution of customized account strategies to meet customer needs and provide exemplary service in a highly complex customer environment; executing strategy and expansions into other KP regions, ancillary products, and new populations of eligibles, collaborating with other internal partners as appropriate; demonstrating leadership within a cross-functional team (e.g., Client Service Management, physician ambassadors, underwriting, marketing, territory managers, labor liaisons, actuarial, community affairs, government relations) to ensure optimal resource use as account strategies are executed; maintaining awareness of market intelligence, key trends, and customer insights that may influence broader organizational decisions; and demonstrating sensitivity while navigating internal or external issues that may impact KP labor management partnership. Contributes to the execution of sales and renewals by: Collaborating across teams to complete the RFR process for moderately complex accounts, following established timelines and best practices; Facilitating moderately complex sales and renewals including administration, negotiations, and presentations and rate product and benefit/service validation; Coordinating tasks across teams to ensure that contracts, pricing, and membership accounting implement the negotiated terms for sales and renewals; Creating and capitalizing on cross-sell and upsell opportunities to increase growth and retention.