Key responsibilities include: Preparing, issuing, and tracking multi-source travel security alerts for client travelersMonitoring global events and Crisis24 alerts to assess potential client impactTracking travel to high- and very high-risk destinations and verifying required training and approvalsConducting traveler safety check-ins and testing tools for high-risk travelRecognizing and responding to crises, escalating intelligence and impacts to appropriate stakeholders in line with SOPsProducing clear, concise written and verbal intelligence assessments using OSINTDelivering intelligence briefings and security impact updates upon client requestMaintaining client metrics and producing regular travel risk and security reportsSupporting the development and continuous improvement of client processes, protocols, and SOPsProactively leveraging Crisis24 resources to address intelligence gaps and enhance analysisTriaging client requests and ensuring timely, high-quality service deliveryRemaining consistently engaged with the GSOC and global teammates. 3-5 years of experience in travel risk management, SOC/GSOC operations, intelligence analysis, threat assessment, or incident responseBachelor's degree required; Master's degree or equivalent experience preferredStrong research, analytical, writing, and verbal briefing skillsExperience using travel risk management and communication platforms (e.g., Everbridge, SharePoint, Zendesk) and strong proficiency in MS OfficeAbility to manage multiple priorities independently and meet deadlines in a fast-paced environmentStrong problem-solving skills and sound professional judgmentAbility to build and maintain positive working relationships with clients, analysts, and subject matter expertsCustomer service mindset with a proactive and collaborative approachForeign language capability, travel experience, and data or mapping visualization skills are considered strong assetsThis role includes recurring operational responsibilities, such as monitoring traveler movements, disseminating alert notifications, and conducting traveler check-ins.