Job Responsibilities: Direct the handling of professional liability and license protection claims from initial notification through resolution Manage customer support across phone and email channels, responding to inquiries, resolving issues, providing coverage guidance, and delivering exceptional service in a timely and professional manner Oversee matters involving licensing board complaints, administrative hearings, professional misconduct allegations, malpractice claims, and disciplinary actions Ensure timely claim investigations, coverage reviews, documentation, reserving, and resolution strategies Serve as the escalation point for high-exposure, sensitive, urgent, or complex claims Monitor claim inventory, aging, workloads, service levels, and closure activity Interact with key business stakeholders up to executive level Act as key liaison with carrier partner including complex claim resolution and audit administration Evaluate need for system improvements based on feedback from process owners and operations teams Work with advanced reporting and metrics, provide analysis and report out Required Experience: 5+ years of business experience preferably in the insurance industry Experience in Team Management, Project Management and Resource Planning Self-starter with operational improvement / mentality Has technical expertise to accomplish complex processes/tasks Experience analyzing complex issues and coming up with creative solutions Proficiency in Microsoft Suite Strong organizational skills. The Operations and Tech Manager I with Aon Business Services - Integrated Services and will support our Professional Liability & License Protection Claims function, leads the end-to-end management of professional liability, malpractice, regulatory, and licensing board claims.