For someone looking to progress their role, the Junior Help Desk Technician naturally leads into roles such as: the Senior Help desk Technician, Network Engineer, Account Manager, Virtual CIO, CTO or Service Delivery Manager. JOB TITLE:
Junior / Level 1 Help Desk Technician.
li>Flex across multiple functional areas based on business needs, including:
Operational Excellence: Support process improvement initiatives (Lean, Six Sigma, TOC), focusing on throughput, WIP control, and cycle time reduction. The ideal candidate has progressed beyond core maintenance execution into advanced functions such as technical publications, planning, quality assurance, regulatory compliance, and brings strong critical thinking and problem-solving capabilities.
p>PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required.