Edp Systems Analyst II'',''Edp Systems Analyst II'',''United States-Massachusetts-Boston-100 Cambridge Street'',''United States-Massachusetts-Boston-100 Cambridge Street'',''Information Systems and Technology'',''Information Systems and Technology'',''Department of Workforce Development'',''Department of Workforce Development'',''Full-time'',''Full-time'',''Day'',''Day'',''Jul 29, 2026, 4:58:31 AM'',''Jul 29, 2026, 4:58:31 AM'',''1'',''1'',''104,315.38'',''72,172.36'',''104,315.38'',''Yearly'',''Karen Haynes-Clifton'',''Karen Haynes-Clifton'',''6176265138'',''06-NAGE - Professional Admin.'',''06-NAGE - Professional Admin.'',''No'',''No'',''Yes'',''Yes'',''false'',''1089273'',''1089273'',''true'',''1089273'',''false'',''Submission for the position: Data Quality & Service Design Specialist - (Job Number: 260004Y3)'',''false'',''1089273'',''false'',''true''. Key responsibilities include data validation and accuracy checks across programs, audit readiness through documentation, controls, and quality reviews, customer journey mapping to identify pain points and opportunities, workflow redesign to improve efficiency and reduce friction, user feedback to understand staff and customer needs and service blueprinting to align front‑stage and back‑stage operations.