This role performs initial assessment, triage, research, and resolution of first- and second-level issues company-wide and, when supporting a specific site, serves as an on-site resource working alongside IT Engineering and Network/Server Administration teams to troubleshoot, implement, and deploy systems and applications for that location. Configure, deploy, install, and maintain computers, phones, peripherals, printers, and operating systems; install and support approved software; dispense toner, batteries, and related supplies.