Hands-on experience using Microsoft 365 Productivity suite and Microsoft 365 Copilot, Copilot Studio, Power Platform, generative AI, or other AI-enabled tools to improve processes, analyze information, develop examples or prototypes, and support measurable business value. • Experience partnering with business teams to identify pain points, assess workflow opportunities, document use cases, define success measures, and translate needs into practical AI, automation, analytics, or process-improvement opportunities.