Requirements: 2-8 years in research, product ops, knowledge management, technical writing, implementation, chief-of-staff work, qualitative research, instructional design, or startup operations; exceptional written communication; strong AI-tool fluency (Claude, ChatGPT, Granola, transcript workflows, structured prompting, AI-assisted synthesis); demonstrated ability to interview stakeholders and extract operational detail; strong information-architecture instincts; comfort in a fast-moving, ambiguous startup; based in SF or willing to relocate. Right now most of Harpers operating knowledge lives in peoples heads: how a top rep prioritizes quotes, how service handles an edge case, which underwriter to chase, what a customer really means when they push back at bind, why a workflow changed yesterday.