UNKNOWN

ADAPTED_NOW

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. This role collaborates closely with engineers, analysts, process and practice owners, service owners, the ITIL Specialist, and the Service and Integration Management Lead to translate complex technical, operational, and security-related information into accessible content.

YEAR

The Technical Writer develops, edits, and maintains clear, accurate, and user-focused technical documentation supporting enterprise IT operations, ITSM delivery, and mission-critical systems within a federally regulated environment. This role collaborates closely with engineers, analysts, process and practice owners, service owners, the ITIL Specialist, and the Service and Integration Management Lead to translate complex technical, operational, and security-related information into accessible content. The position supports the full documentation lifecycle, from information gathering and drafting through structured reviews, version control, publication, and maintenance. All documentation must align with organizational standards, governance requirements, and usability best practices to ensure that users—technical and non-technical—can effectively understand and operate Federal Client systems and services. Key Responsibilities + Translate complex technical and security-relevant information from subject matter experts into clear, concise user guides, SOPs, workflows, and reference materials tailored to varied audiences. + Gather, analyze, and validate information by interviewing engineers, analysts, product owners, and ITSM leaders; reviewing specifications; and observing system workflows to ensure accuracy and completeness. + Apply structured writing principles, standardized templates, and style guides to create cohesive, findable, and reusable content across manuals, knowledge articles, training materials, and online help. + Use documentation and publishing tools to produce and maintain content in multiple formats, including web-based help, printable documentation, and training or presentation materials. + Apply plain-language principles, accessibility standards, and federal documentation guidelines to improve clarity, readability, and compliance. + Coordinate review cycles, track stakeholder comments, and maintain version control to ensure all documentation retains an auditable and governed change history. + Partner with agile and DevOps delivery teams to update documentation iteratively in alignment with frequent system releases, configuration updates, and service changes. + Support documentation needs for enterprise IT services—such as cloud platforms, cybersecurity capabilities, and ITSM workflows—essential to mission-critical Federal Client operations. + Collaborate closely with the ITIL Specialist and Service and Integration Management Lead to align documentation with ITIL-based service management practices and process governance. Required Qualifications + Bachelor’s degree in English, Technical Writing, Communications, IT, or a related field, or equivalent relevant work experience. + 0–3 years of progressively responsible experience in technical writing, documentation, or closely related communication roles. + Demonstrated ability to understand and communicate complex technical information clearly and concisely for varied audiences. + Training or practical experience with documentation tools (for example, word processing, PDF, and help‑authoring or publishing tools). + Strong writing, editing, and proofreading skills with excellent attention to detail, organization, and version control. + Ability to work independently and collaboratively with engineers, analysts, and cross‑functional teams in a fast‑paced IT environment. + Active or obtainable SECRET clearance and U.S. citizenship, with less than 10% travel required. Preferred Qualifications + Experience working in agile or DevOps environments and updating documentation in alignment with iterative release cycles. + Experience documenting enterprise IT services (cloud, cybersecurity, IT operations, or ITSM processes). + Knowledge of federal documentation standards, style guides, and regulatory requirements. + Exposure to information design, reusable content models, or component-based authoring frameworks. + Familiarity with ITSM concepts and ability to partner effectively with ITIL practitioners. + Exposure to using AI‑assisted writing and content‑generation tools in a manner consistent with federal AI policies, including security, data protection, human validation, transparency, and accuracy requirements. + Experience using AI‑enabled transcription, summarization, or analysis tools to support documentation efforts while maintaining compliance with federal privacy and security controls. + Understanding of how AI‑assisted tools integrate into knowledge management systems while adhering to federal metadata, retention, and auditability requirements. Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $64k - $71,700 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

ASM Research, An Accenture Federal Services Company

Technical Writer

Administrative Skills

Adobe Acrobat

Analysis Skills

Analyst Interviews

Artificial Intelligence (AI)

Best Practices

Cloud Computing

Communication Skills

Content Development

Contract Requirements

Data Quality

Detail Oriented

Documentation

Editing

English Language

IT Service Management (ITSM)

IT Service Management (ITSM) Software

ITIL (IT Infrastructure Library)

Information Design

Information Technology & Information Systems

Information/Data Security (InfoSec)

Internet Security

Knowledge Management Systems

Lift/Move 50 Pounds

Maintain Compliance

Metadata

Online Help

Online Training

Operational Support

Operations Security (OPSEC)

Physical Demands

Privacy Controls

Proofreading

Publications

Publishing Software

Secret Clearance

Security Clearance

Source Code/Configuration Management (SCM)

Standard Operating Procedures (SOP)

Style Guide

Support Documentation

System Operations

Technical Support

Technical Writing

United States Citizen

Usability Engineering

Willing to Travel

Word Processing

Writing Skills

Weyerhaeuser

FEED

Create and maintain in-depth user guides, developer guides, release notes, and technical overviews. • Collaborate with software architects, and attend engineering meetings to gather, write, and publish technical information.

Author, edit, and review documentation set for complex software development project.• Collaborate with software architects, and attend engineering meetings to gather, write, and publish technical information.• Create and maintain in-depth user guides, developer guides, release notes, and technical overviews.• Familiarity with software development.• Experience working with Agile/Scrum software development teams.• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures• Experience creating diagrams, screenshots, workflows, graphs, etc.

Stellar IT Solutions LLC

Agile Programming Methodologies

Documentation Review

Release Notes

Scrum Project Management and Software Development

Software Architecture

Software Development

User Documentation

Oorwin

OTHER

Provides answers to team members and end users by identifying problems, researching answers, and guiding end users through corrective steps. We develop leading-edge products that make drones fly higher, undersea vessels run longer, aircraft fly farther, rockets launch safely and satellites operate longer.

Overview:
ABOUT EAGLEPICHEREaglePicher Technologies is driving the electrification of defense, aviation and space. We provide the broadest range of battery systems in the world for the most demanding applications. We develop leading-edge products that make drones fly higher, undersea vessels run longer, aircraft fly farther, rockets launch safely and satellites operate longer. With our cutting-edge research and manufacturing, we continue to set new standards in the industry. For 100 years, we have provided mission-critical power solutions to the defense, aviation and space markets. EaglePicher provides custom battery assemblies, battery management systems, pyrotechnic devices and other power solutions. Our employees are passionate, dedicated and empowered to realize our vision.  We strive for the right mix of people with diverse backgrounds personalities and perspectives, and to ensure this works, we create an inclusive work environment that places a premium on communication and collaboration.  At EaglePicher, we will give you the opportunity to harness all that is within you with access to the latest tools, information and training. EaglePicher is headquartered in Joplin, MO with manufacturing and research and development facilities in Joplin, MO, Seneca, MO, Pittsburg, KS, and Southbridge, MA. For more information visit www.eaglepicher.com ABOUT THE POSITIONServe as an escalation point and deliver technical assistance to team members and end users, both local and remote. Answer questions and resolve computer problems in person, via telephone, or electronically. Aids in the use of computer hardware and software including printing. Provides answers to team members and end users by identifying problems, researching answers, and guiding end users through corrective steps. 

Responsibilities:
<ul><li>Provide Help Desk support for end-user and PC issues and requests.</li><li>Serves as a point of escalation for team members, the department, and end users.</li><li>Facilitate training of new team members on procedures and tools used for their role.</li><li>Assist with vetting and interviewing potential candidates for open System Support positions.</li><li>Leads small team projects & support large department and business projects.</li><li>Assist in procuring hardware and software.</li><li>Aid in the development in documentation and procedures for the System Support team.</li><li>Complete tasks such as hardware inventory, shipping, testing, etc.</li><li>Works independently or as a team member on new applications, processes, or projects.</li><li>Able to work and make decisions under minimal supervision. </li><li>Applies thorough understanding and broad application of technical principles, theories, and concepts.</li><li>All other duties as assigned.</li></ul>Additional Training RequirementsA+ and/or ITIL Certification

Qualifications:
<ul><li>Bachelor’s Degree in Business or Information Technology Preferred.</li><li>5 to 9 years of general technical support experience and 1 to 3 years of leadership experience or an equivalent combination of both.</li><li>Advanced working knowledge of Windows Active Directory, Windows OS, Mac OS and VPN.</li><li>Experience with Microsoft 365, VOIP, networked printers, laptops, and workstations.</li><li>Aptitude for following established procedures while working independently.</li><li>Capable of working independently or in a group</li><li>Experience troubleshooting and documenting Software and Hardware issues including mobile devices.</li><li>Proficiency for communicating effectively both orally and in writing, in person and by telephone.</li><li>Ability to deliver training to end users, whose technical skills may range from beginner to expert.</li><li>Knack for immediate self-education in use of new systems and software applications.</li><li>Strong customer service skills and technical phone support experience</li><li>An understanding of the impact of technology on remotely located end users.</li><li>U.S. Persons</li></ul> PERKS OF BEING AN EAGLEPICHER EMPLOYEE Some of the great things about being an EaglePicher employee include:<ul><li>Medical, dental, vision, life, and disability insurance;</li><li>10 paid holidays and PTO;</li><li>Matching 401K;</li><li>Annual Profit Sharing;</li><li>Tuition reimbursement;</li><li>Dependent scholarship programs.</li></ul>

EaglePicher Technologies

IT Support Technical Lead - Onsite

Aircraft Piloting

Aviation Industry

Computer Hardware

Computer Software

Computer Workstations

Customer Support/Service

Disability Insurance

Diversity

Help Desk

Identify Issues

Industry Standards

Interviewing Skills

Laptop PC

Leadership

Life Insurance

Mac Operating System

Manufacturing

Microsoft Active Directory

Microsoft Product Family

Microsoft Windows Operating System

Mobile Devices

On Site Support

Printers

Printing

Problem Solving Skills

Procedure Development

Procurement Software

Pyrotechnics

Research & Development (R&D)

Shipping/Receiving

Software Administration

Systems Administration/Management

Team Lead/Manager

Team Player

Technical Delivery

Technical Leadership

Telephone Skills

Training/Teaching

Unmanned Aircraft Systems (UAS)

VPN (Virtual Private Network)

VoIP (Voice over IP)

[AW]-iCims

In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing. • Proficient in MS Office 365, Adobe Creative Cloud, Microsoft Copilot and SharePoint applications; advanced skills in Adobe InDesign, Microsoft Word, and Microsoft PowerPoint, including use of styles and templates.

44600BRRequisition ID:44600BRBusiness Unit:NAUJob Description:CDM Smith is seeking an enthusiastic, talented writer to join our North Group marketing team and help us win meaningfulwork that improves communities. This role is ideal for a proactive professional who enjoys collaborating with technical experts and marketers to shape clear, compelling narratives for proposals and presentations. You will transform complex ideas into engaging client‑focused stories that highlight the value, creativity, and innovation behind our solutions.We're looking for someone who brings energy, curiosity, and initiative to their work; someone who is comfortable leading discussions, adapting to change, and thriving in a fast‑paced, deadline‑driven, team environment. The ideal candidate will leverage a strong history of polished, RFP‑compliant writing that not only meets requirements but resonates with clients and differentiates CDM Smith in a competitive marketplace.We are open to considering candidates in the following states: NH, ME, MA, RI, CT, NY, PA, NJ, DE, WV, OH, IN, MI, IL, WI, MN. Preferred locations are: Boston, Chicago, Edison NJ, New York City, Philadelphia.For more information about what CDM Smith offers its employees please visit our careers page: As a member of the CDM Smith team, you will:• Lead and support marketing and business development strategies for pursuits across the North Group.• Develop, write, edit, and finalize clear, compelling content for proposals, presentations, resumes, and other marketing materials serving municipal water and environmental clients.• Drive proposal messaging through strategic thinking, theme development, brainstorming, and storyboarding.• Maintain and update firmwide databases for resumes, project descriptions, proposals, and qualifications to ensure accuracy and consistency.• Contribute to improvements to the broader marketing discipline by participating in firmwide task forces, committees, and initiatives.• Continuously strengthen marketing, business development, facilitation, and writing skills through training and professional involvement.Job Title:Senior Proposal SpecialistGroup:NCGEmployment Type:RegularMinimum Qualifications:• Bachelor's degree.• 6 years of related experience.• Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands.• Equivalent additional directly related experience will be considered in lieu of a degree.Preferred Qualifications:• B.A. or B.S. in Communications, English, Marketing, Journalism or related degree.• Previous experience working for an architectural, engineering, construction, or other technical firm.• Proficient in MS Office 365, Adobe Creative Cloud, Microsoft Copilot and SharePoint applications; advanced skills in Adobe InDesign, Microsoft Word, and Microsoft PowerPoint, including use of styles and templates.• Experience in editing/proofreading narrative written by technical professionals.• Practical experience in facilitating both large and small groups in strategy and proposal development.• The ability to work under rigid time constraints where a narrow margin for errors or delays is allowed.• Experience with business development/marketing process models (such as Dag Knudsen, Miller-Heiman, Shipley).#LI-SE1EEO Statement:We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.Why CDM Smith?:Check out this video and find out why our team loves to work here! (Join Us! CDM Smith – where amazing career journeys unfold.Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family.Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.Job Site Location:United States - NationwideAgency Disclaimer:All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.Amount of Travel Required:5%Assignment Category:Fulltime-RegularVisa Sponsorship Available:No - We will not support sponsorship, i.e. H-1B or TN Visas for this positionSkills and Abilities:• Excellent command of grammar, the AP Style Manual, and spelling.• Ability to organize, negotiate, and drive proposal schedules.• Good interpersonal and communication skills.• Ability to effectively coordinate projects with team members based across the country.Background Check and Drug Testing Information:CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as “CDM Smith”) reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.Pay Range Minimum:$78,478Pay Range Maximum:$129,459Additional Compensation:All bonuses at CDM Smith are discretionary and may or may not apply to this position.Work Location Options:Fully Remote or Hybrid Work Options may be considered for successful candidate.Massachusetts Applicants:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Technical Writing Jobs in Jefferson City, MO

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Technical Writing Jobs in Jefferson City, MO

Technical Writer ASM Research, An Accenture Federal Services Company

Technical Writer Stellar IT Solutions LLC

IT Support Technical Lead - Onsite EaglePicher Technologies

Senior Proposal Specialist CDM Smith

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