This includes receiving/shipping parts or devices, reviewing customer service requests, basic troubleshooting, telephone diagnostic activities, physical / mechanical repairs, inspection, retrofits, firmware and software updates,, cleaning, testing and return to service, verifying operation of the device / solution in the customers environment. Develops the ability to see larger scale trends in terms of product failure modes and repeat repairs (i.e. customer application, design, parts, etc. ) Records hours worked onsite and travel time / mileage per company policy.