Lead, support, and motivate the technician team throughout the day Help coordinate daily clinical workflow and patient flow Conduct preliminary testing and diagnostic workups Obtain and accurately document detailed medical and ocular histories Prepare patients for comprehensive, medical, and specialty eye examinations Clearly explain testing and procedures so patients feel comfortable and informed Assist optometrists during examinations and minor procedures Anticipate physician needs and help keep the doctors'' schedules running efficiently Provide guidance and support to technicians during challenging patient encounters or clinical situations Help train, coach, and onboard new technicians Reinforce office protocols and ensure clinical procedures are performed consistently Review documentation for accuracy and completeness Accurately enter information into Electronic Health Records (EHR) Maintain HIPAA compliance and patient confidentiality Ensure exam rooms, testing areas, and equipment are properly prepared and maintained Identify workflow problems and help develop practical solutions Communicate effectively with the front desk, optical department, providers, and management Step in wherever needed to keep the team moving and provide an exceptional patient expenence. Minimum 1-2 years of experience as an optometric/ophthalmic teclrnician, medical assistant, or in a similar clinical eye-care setting Previous leadership, training, or supervisory experience preferred Strong knowledge of optometric terminology and clinical workflow Comfortable operating pre-testing and diagnostic equipment Experience with Electronic Health Records (EHR); RevolutionEHR experience is a plus Understanding of visual field testing and other ophthalmic diagnostic procedures Strong documentation and charting skills Ability to recognize priorities and anticipate provider and team needs Understanding of basic insurance eligibility and medical vs.