Inspects and diagnoses metering technology utilizing specific software programs to perform meter diagnostics, analytics and meter maintenance for the purposes of either billing and/or equipment failure; Executes routine maintenance, repairs, and installation of meters, ancillary equipment, and meter vaults; Understands equipment operations, programs, and methods used in monitoring and troubleshooting the performance of communication equipment; Evaluates hardware and software to determine functionality, water flow, water pressure and water quantity; Maintain physical inventory of water meters, registers, meter boxes, and radio communication devices; Performs disconnects and connects for water meters; Performs water sampling for customers utilizing specialized equipment for water quality testing; Diagnoses potential problems that can affect the public water supply or the health and safety of the water customer; Acts as primary contact for all metering and billing issues reported by City of Lubbock billing office, water dispatch, and customers concerning advanced metering hardware and software; Retrieves utility metering data to verify service status and resolve billing concerns; Completes duplication of customer volume consumption to verify accurate billing; Investigates non-billed consumption situations to attempt to determine who is using service; Educates customers and personnel on water quality, high bill, and advanced metering infrastructure; Flushes fire hydrants to maintain water quality as needed; Diagnoses any potential cross connection or backflow that would adversely affect the water quality; Performs on-call and shift work duties as needed; Responds to emergencies which have the potential to adversely affect the customer or the public water supply; Perform assigned duties, as required. Physical Requirements: Frequently walk and stand during the shift; Frequently climb stairs, ladders, and other inclined surfaces; Frequently bend and kneel during the shift; Frequently lift and carry up to 75 pounds; Occasionally lift and carry up to 100 pounds; Frequently flex upper trunk forward at the waist and at the knees; Frequently rotate upper trunk to the left or right while kneeling, sitting or standing; Frequently push and pull objects and place arms above, at, and below shoulder height; Coordinate eye, hand, and foot movement in order to operate a vehicle; Work is subject to exposure to frequent travel, extreme weather conditions.