Under the general direction of the Senior Manager Service Desk, this position will provide technical support for user assistance in all assigned software applications, support processes, maintenance of desktop/laptops, phones, basic network connectivity, user account management and permissions, audio/video, projectors, room, and desktop video conferencing, and assisting the operational teams as necessary. Comfort around Top Management - Can deal comfortably with more senior managers; can present to more senior managers without undue tension and nervousness; understands how senior managers think and work; can determine the best way to get things done with and responding to their needs; can craft approaches likely to be seen as appropriate and positive.