Under the general supervision of the Crime Analyst Supervisor, of the Agency Notification Unit, Employment Subsequent Notification (ESN) Team, the Program Technician initiates database system inquiries; enters, modifies, updates, and verifies information in the database systems; requests and pulls criminal file folders; opens, scans, sorts, and logs mail; sorts and files disposition forms and reports; completes form letters, and provides assistance/support to the Crime Analyst staff. Ability to: perform clerical and technical work; follow directions; evaluate situations accurately, and take effective action; learn and apply laws, rules, regulations, procedures, and policies; make arithmetic calculations with speed and accuracy; read and write English at a level required for successful job performance; meet and deal tactfully with the public, co-workers and/or clients, either face-to-face or by telephone.