As a Tier 1 Help Desk Technician, you will assist in operating an environment where all incidents, problems, requests, change and service requests for end-users are received, monitored, tracked, and worked to resolution, or handed over to other resolving stakeholders/parties as required. Serve as the Single Point of Contact (SPOC) for end users, responding to incidents and service requests received through telephone, email, SMS/text messaging, web chat, and self-service portal submissions.