SPECIALIZED EXPERIENCE: Applicant must possess at least ONE (1) year of specialized experience at the next lower-level GS-09 or the equivalent THIRTY-SIX (36) months of specialized experience performing or supervising duties such as serving as an advisor to the Supervisory Logistics Information Technology (LIT) Specialist (SASMO) and Systems Administrator; managing projects and programs for systems integration; providing technical and functional guidance; serving as project leader/supervisor responsible for developing, assigning, and coordinating duties and projects for LIT systems administrators; planning, modifying, implementing, and troubleshooting diagnostics and resolution of technical problems to support customer needs; operating as the Quality Control Specialist; conducting quality inspections; performing Software conversion, hardware fielding and continuous support; researching and resolving hardware, software, and applications program problems; developing and implementing programs; configuring modem and network card(s); resolving issues and problems concerning the effectiveness and efficiency of automated logistical systems administrative and systemic work operations; serving as the point of contact for the Sustainment Automation Support Management Office (SASMO). Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.